At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and organising engaging events.
- Company: Join iQ, one of the UK's largest student accommodation providers.
- Benefits: Enjoy flexible hours, a supportive team, and great career growth opportunities.
- Other info: Dynamic role with varied tasks and a vibrant community atmosphere.
- Why this job: Make a real difference in students' lives while building your own future.
- Qualifications: People skills and a positive attitude are key; customer service experience is a bonus.
The predicted salary is between 22000 - 27000 £ per year.
Resident Experience Advisor Doing the right thing, even when nobody's watching?
It's an i Q thing. i Q is one of the UK's biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their 'Best Year Yet'.
Our site-based teams are full of independent thinkers and problem solvers who love making people's day.
Sound like your cup of tea?
Here's a bit about the role...
About the role As a Resident Experience Advisor (REA), you'll be at the heart of daily life in our buildings.
You'll be the face of the reception area, you'll welcome residents, support engaging events, keep our tech systems running smoothly and help create a community that feels like home.
It's a hands-on, people-focused role where no two days are the same.
You'll often be the first person residents and visitors meet on reception.
You'll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you'll be doing Being a warm, professional presence at reception and handling resident enquiries Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families Managing parcel deliveries, car parking requests and general site administrative tasks Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements Helping plan and deliver resident events and engagement activities Completing standards walks, inspections and building safety and compliance checks Reaching out proactively to residents in rent arrears and providing the relevant support Going the extra mile to create a warm, inclusive, and memorable resident experience What makes a great i Qer?We're looking for a positive team player who thrives in a "get‐stuff‐done" environment.
You'll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly.
Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you've worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours Our residents come first, so we work around their needs.
Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‐week cycle.
You'll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.
Working at i Q is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Want to know what it's really like to work at i Q?
Check us out on Glassdoor and hear directly from our people.
Ready to feel like you've got the best job ever?
Apply today!
Resident Experience Advisor in Kingston upon Thames employer: iQ Student Accommodation
iQ Student Accommodation is an excellent employer that values its employees by offering a supportive work culture and flexible hybrid working arrangements. With opportunities for professional growth and development, you will be part of a dynamic team dedicated to delivering exceptional service in the student accommodation sector. Join us to enjoy a rewarding career where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor in Kingston upon Thames
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like iQ Student Accommodation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to iQ Student Accommodation
Don't be shy about reaching out to iQ Student Accommodation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Experience Advisor in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about iQ Student Accommodation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at iQ Student Accommodation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
