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- Tasks: Manage maintenance requests and ensure timely completion for a fantastic student experience.
- Company: Join iQ, one of the UK's largest student accommodation providers.
- Benefits: Hybrid working model, supportive team culture, and career growth opportunities.
- Other info: Dynamic environment with a fun, diverse team ready to support you.
- Why this job: Be a key player in enhancing student living experiences across the UK.
- Qualifications: Customer-focused experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every day. iQers are a pretty special bunch. Our team is bursting with independent thinkers and problem solvers, who join us to explore what's possible and build a career as part of a diverse, fun and supportive team. If you have people skills, personality and potential then you have all the makings of a great iQer.
We’re looking for an organised and proactive Estates Helpdesk Coordinator to join our team. In this role, you’ll act as a key point of contact for Estates & Facilities queries across our portfolio, ensuring maintenance requests are logged, tracked and resolved efficiently. Working closely with our Operational Managers, contractors and internal teams, you’ll take ownership of jobs from initial request through to completion, keeping things moving, maintaining service levels, and ensuring a high standard of delivery across all sites. You’ll also play an important role in supporting continuous improvement, helping to refine processes, maintain strong communication across teams, and contribute to overall service excellence.
Key Responsibilities- Managing incoming maintenance requests and triaging work to meet service level agreements
- Raising and tracking jobs through our CAFM system (Planon)
- Liaising with contractors and internal teams to ensure timely completion of works
- Acting as a point of escalation, resolving issues and supporting Operational Managers
- Supporting reporting and providing updates on costs and works progress
- Experience in a customer‑focused building services or facilities environment
- Strong communication skills, with the ability to build relationships at all levels
- Experience using maintenance or facilities systems (CAFM experience is a bonus)
- The ability to prioritise effectively and follow processes
- Confidence working with internal teams and external suppliers to meet service targets
We operate a hybrid working model with 3 days in the office and 2 days working from home site location. Ready to feel like you’ve got the best job ever? Apply today and find out what it’s really like to work at iQ!
Helpdesk Coordinator employer: iQ Student Accommodation
Contact Detail:
iQ Student Accommodation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Network like a pro! Reach out to current iQ employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the Helpdesk Coordinator role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and facilities management. Think about specific examples from your past experiences that showcase your problem-solving skills and ability to work with teams. We want to see your personality shine through!
✨Tip Number 3
Show off your organisational skills! During the interview, discuss how you prioritise tasks and manage multiple requests. Use real-life scenarios to illustrate how you keep things moving smoothly, just like you would in the Helpdesk Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the iQ team. Let’s get you started on this exciting journey!
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for people who can connect with others and bring a positive vibe to our team.
Tailor Your Application: Make sure to tailor your application to the Helpdesk Coordinator role. Highlight your relevant experience in customer service and facilities management, and don’t forget to mention any specific skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills, especially when it comes to managing maintenance requests and working with teams.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Inside Out
Before your interview, take some time to research iQ and its commitment to student accommodation. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Helpdesk Coordinator, strong communication is key. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlighting your ability to connect with both internal teams and external contractors will demonstrate that you have the right people skills for the role.
✨Familiarise Yourself with CAFM Systems
If you have experience with maintenance or facilities systems, make sure to mention it during the interview. If you’re familiar with CAFM systems like Planon, brush up on how they work and be ready to discuss how you’ve used them in previous roles. If you don’t have direct experience, do a bit of research to understand their functionality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle prioritisation. Think of scenarios where you had to manage multiple tasks or resolve urgent issues. Practising these responses will help you articulate your thought process and demonstrate your proactive approach to challenges.