At a Glance
- Tasks: Welcome residents, manage events, and ensure a smooth daily experience.
- Company: Join iQ, one of the UK's largest student accommodation providers.
- Benefits: Flexible hours, supportive team, and career growth opportunities.
- Other info: Dynamic role with varied tasks and a fun work environment.
- Why this job: Make a real difference in students' lives while building your skills.
- Qualifications: Great people skills and a positive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
This role is a part time role for 20 hours per week. Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their 'Best Year Yet'. Our site-based teams are full of independent thinkers and problem solvers who love making people's day.
As a Resident Experience Advisor (REA), you'll be at the heart of daily life in our buildings. You'll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It's a hands-on, people-focused role where no two days are the same.
You'll often be the first person residents and visitors meet on reception. You'll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you'll be doing:
- Being a warm, professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer?
We’re looking for a positive team player who thrives in a 'get-stuff-done' environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six-week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Resident Experience Advisor - Part Time in Glasgow employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture where independent thinkers thrive. As a Resident Experience Advisor, you'll enjoy flexible working hours, comprehensive training, and the chance to make a real impact in creating a welcoming community for students. With a commitment to employee growth and a supportive team environment, iQ provides a rewarding career path in the heart of student accommodation.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - Part Time in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. This will help you shine during the interview.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences at iQ and what they love most about working there. This can give you valuable insights and make a great impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the iQ team. Don’t forget to highlight your customer service experience and how you can contribute to making residents' lives better!
We think you need these skills to ace Resident Experience Advisor - Part Time in Glasgow
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, this role is all about creating a welcoming environment for our residents.
Tailor Your Application:Make sure to tailor your application to the Resident Experience Advisor role. Highlight any relevant experience you have in customer service or community engagement. We love seeing how your past experiences can contribute to making our residents' lives better!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. We’re looking for clarity as much as creativity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to research iQ and its values. Understanding their commitment to creating a welcoming community for students will help you align your answers with what they’re looking for. Show that you’re not just interested in the role, but also in being part of their mission.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past experiences where you’ve successfully interacted with customers or resolved conflicts. This will demonstrate your ability to create a warm and inclusive environment for residents.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face on the job. Think about how you would handle a resident complaint or organise an event. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
