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- Tasks: Make students feel at home and manage daily site activities.
- Company: iQ, a leading provider of student accommodation in the UK.
- Benefits: Great perks, supportive team, and career growth opportunities.
- Why this job: Join a fun, diverse environment and make a real difference for students.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
- Other info: Be part of a team that values fresh ideas and collaboration.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Doing the right thing, even when nobody's watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people’s day. Sound like your cup of tea? Here’s a bit about the role . . .
As a Customer Service Advisor, you’ll make sure our students always feel at home. No two days are the same — you might be:
- Showing prospective students and their families around the site
- Managing parcels and post
- Logging maintenance requests
- Ensuring health and safety compliance
- Organising social events
- Handling customer complaints with care
- Supporting students with rent arrears in a proactive way
And through it all, you’ll be part of the iQ family — a team that always has your back.
What makes a great iQer? We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our students, and communicate brilliantly. Customer service experience is helpful — whether in a bar, hotel, gym, shop or anywhere you’ve worked with people — but what matters most are your people skills, personality and potential.
What you’ll get: In exchange, you’ll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that’s definitely going places. Working at iQ is so much more than a job, it’s the chance to carve out your future and build a career in a truly diverse and fun environment. Ready to feel like you’ve got the best job ever? Apply today!
Customer Service Advisor in Egham employer: iQ Student Accommodation
Contact Detail:
iQ Student Accommodation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Egham
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and Glassdoor reviews. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice your people skills! Since this role is all about making students feel at home, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories!
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the team, let your passion for customer service shine through. A positive attitude can make a huge difference and show that you’re the right fit for the iQ family.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows you appreciate the opportunity and are genuinely interested in joining the team.
We think you need these skills to ace Customer Service Advisor in Egham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring fresh ideas to our team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience you have, whether it’s from a bar, hotel, or even volunteering. Show us how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to understand iQ's values and culture. They’re all about doing the right thing and making students feel at home. Show that you resonate with this ethos by sharing examples of how you've gone the extra mile in previous roles.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is key. Prepare to discuss specific situations where you've successfully handled customer complaints or made someone's day better. This will demonstrate your potential to thrive in a 'get-stuff-done' environment.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like managing a difficult customer or organising an event. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Bring Fresh Ideas
iQ values independent thinkers who can bring new ideas to the table. Think about ways you could enhance the student experience or improve processes. Sharing these during your interview will show that you're proactive and ready to contribute from day one.
