At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and organising events.
- Company: Join iQ, one of the UK's top student accommodation providers.
- Benefits: Flexible hours, supportive team, and career growth opportunities.
- Other info: Dynamic role with varied tasks and a fun work environment.
- Why this job: Make a real difference in students' lives while building your career.
- Qualifications: Great people skills and a positive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
This role is for 16 hours and is a fixed term contract ending 18/11/2026.
Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their 'Best Year Yet'. Our site-based teams are full of independent thinkers and problem solvers who love making people's day.
As a Resident Experience Advisor (REA), you'll be at the heart of daily life in our buildings. You'll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It's a hands-on, people-focused role where no two days are the same.
You'll often be the first person residents and visitors meet on reception. You'll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you'll be doing:
- Being a warm, professional presence at reception and handling resident enquiries.
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families.
- Managing parcel deliveries, car parking requests and general site administrative tasks.
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements.
- Helping plan and deliver resident events and engagement activities.
- Completing standards walks, inspections and building safety and compliance checks.
- Reaching out proactively to residents in rent arrears and providing the relevant support.
- Going the extra mile to create a warm, inclusive, and memorable resident experience.
What makes a great iQer?
We're looking for a positive team player who thrives in a 'get-stuff-done' environment. You'll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you've worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six-week cycle. You'll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Locations
Resident Experience Advisor - PT - FTC in Devon, Plymouth employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture where independent thinkers thrive. As a Resident Experience Advisor, you'll enjoy flexible working hours, comprehensive training, and the chance to make a real impact in students' lives while being part of a supportive team dedicated to creating a welcoming community. With great benefits and opportunities for career growth, iQ is committed to ensuring you have your 'Best Year Yet' at work.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - PT - FTC in Devon, Plymouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. This will help you shine during the interview!
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of times when you've had to handle tricky situations or complaints. iQ loves independent thinkers, so showing how you can tackle challenges will definitely impress them.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps you stand out from the crowd.
We think you need these skills to ace Resident Experience Advisor - PT - FTC in Devon, Plymouth
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant community.
Tailor Your Application:Make sure to customise your application for the Resident Experience Advisor role. Highlight any relevant experience you have in customer service or community engagement, and connect it back to what we do at iQ.
Show Your Passion:We love seeing candidates who are genuinely excited about creating a great resident experience. Share any ideas you have for events or initiatives that could enhance our community vibe – we’re all ears!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to research iQ and its values. Understanding their commitment to creating a welcoming community for students will help you align your answers with what they’re looking for. Show that you’re not just interested in the role, but also in being part of their mission.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past experiences where you’ve successfully engaged with customers or resolved conflicts. This will demonstrate your ability to create a warm and inclusive environment for residents.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a resident complaint or planning an event. Think through potential scenarios beforehand and have a few strategies ready to share. This shows your problem-solving skills and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
