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- Tasks: Help students feel at home and manage site activities.
- Company: iQ is a leading UK student accommodation provider with 34,000 residents.
- Benefits: Enjoy 25 days leave, birthday off, gym discounts, and more!
- Why this job: Join a fun, supportive team and build your career in a vibrant environment.
- Qualifications: Customer service experience is a plus, but personality and people skills matter most.
- Other info: This is a 12-month maternity cover role with plenty of growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Doing the right thing, even when nobody\’s watching? It\’s an iQ thing. iQ is one of the UK\’s biggest providers of student accommodation, committed to giving our 34,000 students in 85sites across 29 UK cities their best year yet. Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people\’s day. Sound like your cup of tea? Here\’s a bit about the role . . . Our Customer Service Advisors make sure the students who stay with us always feel at home. Whilst no two days are ever the same at iQ, this role includes showing prospective students and their families around the site, parcel / post management, logging maintenance requests and making sure our sites are fully health and safety compliant. You will be involved in organising social events and you will need to handle any customer complaints sensitively and ensure any rent arrears are dealt with quickly and proactively. You\’ll be part of an iQ family that will always have your back! What makes a great iQer? First and foremost, we\’re looking for a positive, team player who thrives in a ‘get-stuff-done’ kind of environment. You won\’t mind rolling your sleeves up, you will come up with new ideas for our students and you’ll have great communications skills. Ideally you will have had some customer service experience, but that could be in a bar, hotel, gym, shop or anywhere dealing with customers, however, we\’re much more interested in your people skills, personality and potential. In exchange, you\’ll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that\’s definitely going places. Working at iQ is so much more than a job, it\’s the chance to carve out your future and build a career in a truly diverse and fun environment. Benefits 25 days annual leave (plus bank holidays) Day off on your birthday Discretionary bonus scheme Pension – matched up to 8% Life Assurance Season ticket loans Cycle to work scheme Gym discounts Ready to feel like you\’ve got the best job ever? Apply today!
Customer Service Advisor- 12 Month Maternity Cover employer: iQ Student Accommodation
Contact Detail:
iQ Student Accommodation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- 12 Month Maternity Cover
✨Tip Number 1
Show your enthusiasm for creating a welcoming environment. When you interact with us during the application process, highlight any experiences where you've made someone feel at home or resolved a customer issue positively.
✨Tip Number 2
Demonstrate your problem-solving skills. Think of specific examples from your past roles where you successfully handled complaints or challenges, and be ready to share these stories in your conversations with us.
✨Tip Number 3
Emphasize your teamwork abilities. We value team players, so be prepared to discuss how you've collaborated with others in previous jobs to achieve common goals or improve customer satisfaction.
✨Tip Number 4
Be proactive about sharing your ideas. If you have suggestions for social events or improvements in customer service, let us know! We love innovative thinkers who are eager to contribute to our community.
We think you need these skills to ace Customer Service Advisor- 12 Month Maternity Cover
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what iQ is looking for in a Customer Service Advisor. Highlight the key responsibilities and required skills, such as communication skills and customer service experience.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that align with the role. Emphasize any previous customer service roles and showcase your ability to handle complaints and organize events.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the position and the company. Mention specific examples of how you embody the qualities of a great iQer, such as being a team player and having a positive attitude.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at iQ Student Accommodation
✨Show Your People Skills
Since the role emphasizes great communication and people skills, be prepared to share examples of how you've successfully interacted with customers in previous roles. Highlight your ability to connect with others and make them feel valued.
✨Demonstrate Problem-Solving Abilities
iQ values independent thinkers and problem solvers. Think of specific situations where you faced challenges and how you resolved them. This will showcase your proactive approach and ability to handle customer complaints effectively.
✨Emphasize Teamwork
As a Customer Service Advisor, you'll be part of a supportive team. Share experiences that illustrate your ability to work collaboratively with others, whether in a previous job or during group projects. This will show that you're a positive team player.
✨Be Ready to Discuss Ideas for Students
The role involves organizing social events and coming up with new ideas for students. Prepare some creative suggestions that could enhance their experience at iQ. This will demonstrate your enthusiasm for the role and your commitment to making a difference.
