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- Tasks: Lead and motivate your team to enhance student experiences and site performance.
- Company: iQ is a top UK provider of student accommodation, serving 34,000 students across 29 cities.
- Benefits: Enjoy 25 days leave, birthday off, bonuses, pension matching, and gym discounts.
- Why this job: Make a real impact on students' lives while building a rewarding career in a fun environment.
- Qualifications: Management experience preferred; strong people skills and enthusiasm are key.
- Other info: Join a supportive team and help shape the future of student living!
The predicted salary is between 36000 - 60000 £ per year.
iQ is one of the UK’s biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our Operations Manager is responsible for all aspects of running an efficient, safe, and profitable site whilst focusing on the company’s key objective of giving our students their best year yet! This role is an amazing opportunity for an ambitious individual looking to really make an impact on our student’s experience with IQ! Key Responsibilities Coaching, developing and motivating your team to drive performance A proactive and strategic approach to people planning to ensure the site is appropriately staffed at all times Promoting resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with appropriately Being accountable for leasing performance in your cluster Conducting monthly financial performance reviews and managing the sites Profit & Loss (P&L) Account Managing the sites balanced scorecard metrics and always looking for ways to enhance the performance of the site Ensuring resident welfare and offering support services where appropriate Managing and monitoring compliance in line with health and safety standards Responsible for scheduling planned maintenance and reporting processes Collaborates with the central support teams to ensure their site gets the required support at all time Builds effective relations with external stakeholders such as universities, education providers and the local community Benefits 25 days annual leave (plus bank holidays) Day off on your birthday Discretionary bonus scheme Pension – matched up to 8% Life Assurance Season ticket loans Cycle to work scheme Gym discounts What makes a great iQer? First and foremost, we’re looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won’t mind rolling your sleeves up, leading a team and be a great communicator. You’ll have some management experience, but that could be in a hotel, gym or restaurant for example, however, we’re much more interested in your people skills, personality and potential. In exchange, you’ll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that’s definitely going places. Working at iQ is so much more than a job, it’s the chance to carve out your future and build a career in a truly diverse and fun environment. Ready to feel like you’ve got the best job ever? Apply today!
Cluster Operations Manager employer: iQ Student Accommodation
Contact Detail:
iQ Student Accommodation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Operations Manager
✨Tip Number 1
Familiarize yourself with the student accommodation sector in the UK. Understanding the unique challenges and opportunities within this industry will help you demonstrate your knowledge during interviews and show that you're genuinely interested in making a positive impact on students' experiences.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've motivated and developed teams in previous roles. This will resonate well with us, as we value enthusiastic leaders who can drive performance and foster a positive work environment.
✨Tip Number 3
Prepare to discuss your experience with financial management, particularly in relation to Profit & Loss accounts. Being able to articulate your understanding of financial performance metrics will be crucial for the Cluster Operations Manager role.
✨Tip Number 4
Network with professionals in the student accommodation or hospitality sectors. Building connections can provide valuable insights into the industry and may even lead to referrals, increasing your chances of landing an interview with us.
We think you need these skills to ace Cluster Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Cluster Operations Manager position. Understand the key responsibilities and what makes a great iQer, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any management experience you have, especially in environments like hotels, gyms, or restaurants. Focus on your people skills and how you've successfully led teams in the past.
Show Enthusiasm: Make sure your application reflects your enthusiasm for the role and the company. Use positive language to convey your excitement about the opportunity to impact students' experiences at iQ.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific qualities iQ is looking for in a candidate. Mention how your skills align with their objectives, particularly in promoting resident satisfaction and managing performance.
How to prepare for a job interview at iQ Student Accommodation
✨Show Your Leadership Skills
As a Cluster Operations Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully coached or developed team members, and be ready to discuss how you can apply those skills at iQ.
✨Understand the Importance of Resident Satisfaction
Familiarize yourself with strategies for enhancing resident satisfaction and retention. Be prepared to discuss how you would handle complaints and service issues, and share any relevant experiences that highlight your proactive approach to customer service.
✨Know Your Financial Metrics
Since managing the Profit & Loss account is a key responsibility, brush up on your financial acumen. Be ready to talk about how you've managed budgets in the past and how you would approach conducting financial performance reviews at iQ.
✨Demonstrate Your Community Engagement
Building effective relationships with external stakeholders is crucial. Think about how you've engaged with local communities or educational institutions in previous roles, and be prepared to share your ideas on how to strengthen these relationships for iQ.
