At a Glance
- Tasks: Lead and manage student accommodation sites, ensuring smooth operations and a welcoming environment.
- Company: Join iQ, one of the UK's largest student accommodation providers.
- Benefits: Great benefits, supportive team, and career growth opportunities in a dynamic environment.
- Other info: Enjoy a varied role with no two days the same!
- Why this job: Make a real impact on students' lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 35,000 students in 86 sites across 29 UK cities their 'Best Year Yet'. Our site teams are made up of supportive, driven, hands-on people who love providing our residents with a home from home.
As a Cluster General Manager (CGM), you take the lead of our busy buildings. You're responsible for making sure everything runs smoothly day to day while creating a safe, welcoming environment for residents and a positive, high-performing environment for the team. You balance operational excellence with commercial performance, keeping the building safe and compliant, shaping the resident experience, and driving results through strong decision-making.
With the site balanced scorecard as your guide, you spot opportunities, remove barriers, and drive continual improvement, all while pushing your site towards being fully leased and achieving a 'Full House'. You're comfortable switching between big-picture planning and hands-on support, doing whatever's needed to keep things running like clockwork. You won't be doing it alone; we'll give you the tools, training and support you need to grow, so you can be the best you can be here at iQ. No two days are ever the same and that's all part of the excitement!
What you'll be doing:
- Managing budgets, reviewing financial processes and collaborating with Credit Control
- Monitoring performance, analysing market trends and maintaining university partner relationships
- Driving NPS, Google reviews and converting opportunities
- Recruiting, onboarding, developing and coaching the team to ensure they are fully equipped to deliver the best customer service across hours of operation
- Running regular check-ins, performance reviews, and coaching sessions with the team
- Taking ownership of all health & safety responsibilities and coordinating audits, inspections, compliance actions, risk assessments, and incident reporting
- Reviewing feedback, resolving complaints and being the main point of escalation resolution at site
- Always looking for opportunities to improve the site operation and challenging the status quo
- Liaising with contractors and support teams ensuring a #NoCompromise approach is adopted
- Owning the site balanced scorecard, tracking KPIs, monitoring satisfaction scores and driving improvements
What makes a great iQer:
First and foremost, we're looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won't mind rolling your sleeves up, leading a team and being a great communicator. You’ll have some team/building management experience, but that could be in a hotel, gym or restaurant for example; however, we're much more interested in your people skills, personality and drive to succeed.
Working hours:
Our residents come first, so rotas are designed around their needs. You'll work opposite shifts to the Assistant Manager. You're responsible for building the rota for the full team and publishing it at least six weeks in advance. Shifts may vary across a six-week pattern, and you'll work within our site hours of 8am-8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a supportive team in a business that's definitely going places. Working at iQ is so much more than a job; it's the chance to carve out your future and build a career in a truly diverse environment.
Cluster General Manager employer: iQ Student Accommodation
iQ Student Accommodation is an excellent employer that values its employees by offering a supportive work culture and flexible hybrid working arrangements. With opportunities for professional growth and development, you will be part of a dynamic team dedicated to delivering exceptional service in the student accommodation sector. Join us to enjoy a rewarding career where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current iQ employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm shine through. Talk about your experiences in team management and how you’ve created positive environments before. Remember, they want someone who fits into their supportive culture!
✨Tip Number 3
Do your homework! Research iQ and understand their values and mission. Be ready to discuss how you can contribute to their goal of providing students with their 'Best Year Yet'. Tailor your answers to show you’re aligned with their vision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the iQ family. Don’t miss out on the chance to make your mark!
We think you need these skills to ace Cluster General Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm shine through! We want to see that you genuinely care about creating a welcoming environment for our residents and that you're excited about the role of Cluster General Manager.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience in team management and customer service, and don’t forget to mention any specific achievements that demonstrate your ability to drive results and improve operations.
Be Authentic:We love authenticity! Don’t be afraid to let your personality come through in your application. Share your unique experiences and how they’ve shaped you into the leader you are today. We’re looking for someone who fits in with our supportive and driven culture.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at iQ Student Accommodation
✨Know Your Stuff
Before the interview, make sure you understand iQ's mission and values. Familiarise yourself with their approach to student accommodation and think about how your experience aligns with their commitment to providing a 'Best Year Yet' for students.
✨Showcase Your Leadership Skills
As a Cluster General Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how you motivate others to achieve results.
✨Be Ready to Discuss Operational Excellence
Think about specific instances where you've improved operational processes or driven performance in previous roles. Be prepared to discuss how you balance day-to-day management with strategic planning, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the challenges the team currently faces or how they measure success in resident satisfaction. This will demonstrate your proactive mindset and genuine interest in contributing to iQ.
