At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and organising engaging events.
- Company: Join a vibrant team at iQ, where community matters.
- Benefits: Enjoy flexible hours, great perks, and a supportive work environment.
- Other info: Dynamic role with varied tasks and excellent growth opportunities.
- Why this job: Make a real difference in residents' lives while building your career.
- Qualifications: People skills and a positive attitude are key; customer service experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
About the role
As a Resident Experience Advisor (REA), you will be at the heart of daily life in our buildings. You will be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly, and creating a community that feels like home. It is a hands‑on, people‑focused role where no two days are the same. You will work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
Responsibilities
- Professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re‑book, and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on‑site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer?
We’re looking for a positive team player who thrives in a "get‑stuff‑done" environment. You'll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym shop or anywhere you’ve worked with people, but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle. You’ll work on the busy reception desk within our operating hours of 8 a.m. – 8 p.m., Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you’ll get
In exchange, you will receive great benefits and the opportunity to work as part of a fun, supportive team in a business that’s definitely going places. Working at iQ is so much more than a job – it’s the chance to carve out your future and build a career in a truly diverse and supportive environment.
Resident Experience Advisor -Will Wyatt 6 month FTC in City of Westminster employer: iQ Student Accommodation
At iQ, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member plays a vital role in creating a welcoming community for our residents. With comprehensive training and development opportunities, you will thrive in a supportive environment that values your contributions and encourages personal growth. Located in a dynamic area, our team enjoys flexible working hours and the chance to engage in meaningful interactions, making each day rewarding and unique.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor -Will Wyatt 6 month FTC in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what events they host and how they engage with residents. This will help you connect your experiences to their values during the chat.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and inclusive environment, think of examples from your past jobs where you went the extra mile for customers or colleagues. Share these stories to show you’re the perfect fit!
✨Tip Number 3
Be proactive! If you have ideas for resident engagement activities or ways to improve the reception experience, don’t hesitate to share them in your interview. It shows you’re ready to roll up your sleeves and contribute right away.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace Resident Experience Advisor -Will Wyatt 6 month FTC in City of Westminster
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they’ve shaped your approach to customer service.
Tailor Your Application:Make sure to tailor your application to the Resident Experience Advisor role. Highlight any relevant experience you have in customer service or community engagement, and connect it back to what we’re looking for in a great iQer.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Role Inside Out
Before your interview, make sure you understand what a Resident Experience Advisor does. Familiarise yourself with the responsibilities listed in the job description, like managing parcel deliveries and hosting events. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about creating a warm and inclusive environment, be ready to share examples of how you've excelled in customer service. Think of times when you went the extra mile for someone or resolved a tricky situation. This will demonstrate your ability to connect with residents and create a memorable experience.
✨Bring Fresh Ideas
The company values innovation, so come prepared with a few ideas for resident engagement activities or events. Whether it's a themed movie night or a community potluck, showing that you can think creatively will set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the site is currently facing. This shows that you're not just interested in the job, but also in contributing positively to the team and the residents.
