At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and organising engaging events.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Flexible hours, supportive team, and opportunities for career growth.
- Other info: Dynamic role with varied tasks and a fun work environment.
- Why this job: Make a real difference in students' lives and create a vibrant community.
- Qualifications: Customer service experience and a positive, proactive attitude.
The predicted salary is between 12 - 15 £ per hour.
This role is for 16 hours on a 6 month fixed term contract. Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their 'Best Year Yet'. Our site-based teams are full of independent thinkers and problem solvers who love making people's day.
As a Resident Experience Advisor (REA), you'll be at the heart of daily life in our buildings. You'll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It's a hands-on, people-focused role where no two days are the same.
You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you’ll be doing:
- Being a warm, professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer?
We’re looking for a positive team player who thrives in a 'get-stuff-done' environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six-week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Resident Experience Advisor - PT FTC in Bournemouth employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture where independent thinkers thrive. As a Resident Experience Advisor, you'll enjoy flexible working hours, comprehensive training, and the chance to make a meaningful impact on students' lives while being part of a supportive team dedicated to creating a welcoming community. With great benefits and opportunities for career growth, iQ is committed to ensuring you have your 'Best Year Yet' at work.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - PT FTC in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. This will help you shine during the interview.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or through iQ's channels. Ask them about their experiences and what they love about working there. It shows initiative and can give you insider tips!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the iQ team. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Experience Advisor - PT FTC in Bournemouth
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Remember, we’re all about creating a warm and inclusive environment.
Tailor Your Application:Make sure to tailor your application to the Resident Experience Advisor role. Highlight any customer service experience you have and how it relates to making residents feel at home. We love seeing how you can bring fresh ideas to our community!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to research iQ and its commitment to creating a welcoming environment for students. Understanding their values and how they prioritise resident experience will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Resident Experience Advisor, your people skills are crucial. Prepare examples from your past experiences where you’ve successfully engaged with customers or resolved conflicts. This will demonstrate your ability to create a warm and inclusive atmosphere.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a busy reception or dealing with a resident complaint. Think through potential scenarios beforehand and outline your approach to show you can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the team. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you. For example, ask about the types of events you might help organise for residents.
