At a Glance
- Tasks: Be the friendly face at reception, welcoming residents and organising events.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Enjoy flexible hours, great team vibes, and career growth opportunities.
- Other info: Dynamic role with varied tasks and a supportive team environment.
- Why this job: Make a real difference in students' lives while building your own career.
- Qualifications: Customer service experience and a positive attitude are key.
The predicted salary is between 24000 - 30000 £ per year.
Doing the right thing, even when nobody’s watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day.
As a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, welcoming residents, supporting engaging events, keeping our tech systems running smoothly and helping create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same.
You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.
What you’ll be doing:
- Being a warm, professional presence at reception and handling resident enquiries
- Welcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their families
- Managing parcel deliveries, car parking requests and general site administrative tasks
- Logging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirements
- Helping plan and deliver resident events and engagement activities
- Completing standards walks, inspections and building safety and compliance checks
- Reaching out proactively to residents in rent arrears and providing the relevant support
- Going the extra mile to create a warm, inclusive, and memorable resident experience
What makes a great iQer?
We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly. Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents.
Working hours:
Our residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle. You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you'll get:
In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.
Ready to feel like you've got the best job ever? Apply today!
Resident Experience Advisor - Bangor, North Wales employer: iQ Student Accommodation
iQ is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture in Bangor, North Wales. As a Resident Experience Advisor, you'll be part of a dynamic team dedicated to creating memorable experiences for students, with ample opportunities for personal growth and career advancement. Enjoy a supportive environment where your contributions are valued, and benefit from flexible working hours tailored to meet the needs of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor - Bangor, North Wales
✨Tip Number 1
Get to know the company culture! Before your interview, check out iQ's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since the role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. This will help you shine during the interview.
✨Tip Number 3
Be proactive! If you get the chance, ask insightful questions during your interview about resident engagement or event planning. This shows you're not just there to fill a role but are excited to contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the iQ family. Don’t miss out on the chance to land your dream job!
We think you need these skills to ace Resident Experience Advisor - Bangor, North Wales
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to the Resident Experience Advisor role.
Tailor Your Application:Make sure to customise your application for the Resident Experience Advisor position. Highlight your relevant experience and skills that match the job description, especially your customer service background and people skills. We love seeing how you connect with our values!
Show Your Enthusiasm:Let us know why you’re excited about this role! Whether it’s your passion for creating a welcoming environment or your love for engaging with students, we want to feel your enthusiasm through your words. It really makes a difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Culture
Before your interview, take some time to research iQ and its commitment to creating a welcoming environment for students. Understanding their values will help you align your answers with what they’re looking for in a Resident Experience Advisor.
✨Showcase Your People Skills
Since this role is all about interacting with residents, be prepared to share examples of how you've successfully handled customer service situations in the past. Highlight your ability to connect with people and create a positive experience.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a resident's complaint or organising an event. Think through potential scenarios and have a few strategies ready to demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
