At a Glance
- Tasks: Support daily operations and ensure top-notch service for residents.
- Company: Join iQ, a leading provider of student accommodation in the UK.
- Benefits: Enjoy great perks and be part of a supportive team.
- Other info: Flexible shifts designed around residents' needs with opportunities for growth.
- Why this job: Make a real difference in students' lives and help them have their best year yet.
- Qualifications: Customer service experience and a positive, proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
This role is a fixed term contract covering a maternity leave. Doing the right thing, even when nobody’s watching? It’s an iQ thing. iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day.
As an Assistant Manager (AM), you’re the second‑in‑command supporting with the day‑to‑day running of your iQ site. You will support the General Manager when required and blend operational oversight with a hands-on presence; ensuring residents always receive the same high standard of service, no matter what. Your role is key to achieving a ‘Full House’ which is our way of striving towards fully leased buildings. From really knowing the local area and supporting standout viewings, to coaching the Resident Experience Team so they can turn great conversations into conversions. You’re the reason the building always looks fantastic, and your customer service is truly unmatched.
Whether you're resolving a student query, coordinating inspections, overseeing debt management or deputising for the General Manager, you’re relied upon to keep things running smoothly. You put the resident at the centre of everything you do to ensure we deliver Homes with Heart. No two days look the same and that’s exactly why you’ll love it.
What you’ll be doing:
- Deputising during your shift when the General Manager is not on shift.
- Supporting the General Manager with financial oversight, compliance checks, and performance monitoring - constantly driving improvements in NPS and Google reviews.
- Leading debt recovery efforts, council tax follow‑ups and purchase order management.
- Coordinating inspections, audits, and standards reviews.
- Supporting leasing activity, including viewings, open days, and competitor analysis to help achieve a ‘Full House’.
- Overseeing contractor visits and liaising with estates and support teams.
- Ensuring reception is always appropriately staffed and that both front and back‑of‑house areas remain professional and welcoming at all times.
- Always looking for opportunities to be a moment maker for our residents.
- Building strong relationships with university partners and communicating consistently about resident needs.
What makes a great iQer?
We love people who bring positive energy, take initiative, and aren’t afraid to get stuck in. Someone who communicates clearly, enjoys working in a fast‑moving environment, and naturally puts people at ease. Experience in customer‑facing roles whether hospitality, retail, fitness or something similar is great, but your attitude and potential matter most.
Working hours:
Our residents come first, so rotas are designed around their needs. You’ll work opposite shifts to the GM, the rota will be confirmed at least six weeks in advance, and shifts will vary across a six‑week cycle. You’ll work within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.
What you’ll get:
In return, you’ll get great benefits, and the chance to work as part of a supportive team in a business that puts its residents and the team at the forefront of its operation. Ready to feel like you’ve got the best job ever? Apply today and help us give our residents their best year yet!
Assistant Manager - Maternity Cover employer: iQ Student Accommodation
iQ is an exceptional employer, dedicated to creating a supportive and dynamic work environment for its team members. With a strong focus on employee growth and development, iQ offers comprehensive benefits and fosters a culture of collaboration and innovation, ensuring that every team member feels valued and empowered to make a difference in the lives of over 35,000 students. Located across 29 cities, working at iQ means being part of a vibrant community where your contributions directly enhance the student experience, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Maternity Cover
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and Glassdoor reviews to see what current employees say. This will help you tailor your answers and show that you're genuinely interested in being part of the iQ team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about making residents' days, think of examples where you've gone above and beyond for customers. Be ready to share these stories during your interview to showcase your skills.
✨Tip Number 3
Network with current or former employees if you can. A quick chat can give you insider tips on what the hiring managers are looking for. Plus, it shows initiative and a genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the iQ family and helping us create those 'Homes with Heart'.
We think you need these skills to ace Assistant Manager - Maternity Cover
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring positive energy to our team.
Tailor Your Application:Make sure to customise your application to fit the Assistant Manager role. Highlight your relevant experience in customer service and any leadership roles you've had. Show us how your skills align with our mission of delivering Homes with Heart!
Show Your Passion:We love candidates who are genuinely excited about the role and our company. Share why you’re interested in working with us at iQ and how you can contribute to making our residents' experiences unforgettable.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy, and we’ll get your application straight into the right hands. Don’t miss out on the opportunity to join our fantastic team!
How to prepare for a job interview at iQ Student Accommodation
✨Know the Company Inside Out
Before your interview, take some time to research iQ and its values. Understand their commitment to providing a great experience for students and how they achieve a 'Full House'. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As an Assistant Manager, you'll be at the forefront of resident interactions. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to create positive moments for residents will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
In this role, you'll need to think on your feet. Be ready to discuss situations where you've successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
