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- Tasks: Provide remote and phone-based IT support, troubleshooting various technical issues.
- Company: Join a leading Managed Services Provider in North Bristol, delivering top-tier IT support.
- Benefits: Enjoy a competitive salary of up to £33,000 plus additional benefits.
- Why this job: Be the go-to problem solver for diverse clients while enhancing your tech skills.
- Qualifications: Experience in 2nd Line IT Support and strong skills in server administration required.
- Other info: Must be based in North Bristol and have a driving licence.
The predicted salary is between 24000 - 33000 £ per year.
Join a Leading Managed Services Provider based in Bristol! We need a skilled 2nd Line Support Technician for a permanent role in North Bristol for a premier Managed Services Provider (MSP) delivering top-tier IT support to businesses across the UK.
About the Role:
As a 2nd Line Support Technician, you'll be the go-to problem solver for our client's clients, providing remote and phone-based technical assistance. You'll work with a diverse range of clients, from small businesses to larger organizations, ensuring their IT systems run smoothly.
Key Responsibilities:
- Provide expert 2nd line support via phone and remote access.
- Troubleshoot and resolve a wide range of IT issues, including server administration, network problems, and application errors.
- Manage and maintain Microsoft Exchange, Firewall, Virtualization (Hyper-V), and Microsoft 365 environments.
- Deliver exceptional customer service, ensuring timely and effective solutions.
- Document and track support requests accurately.
What We're Looking For:
- Proven experience in a 2nd Line IT Support role.
- Strong server administration and troubleshooting skills.
- Expertise in Microsoft Exchange, Firewall, Virtualization (Hyper-V), and Microsoft 365 administration and troubleshooting.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
2nd Line Support Technician - Permanent - North Bristol employer: IQ ESM
Contact Detail:
IQ ESM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician - Permanent - North Bristol
✨Tip Number 1
Make sure you highlight your experience in a Managed Service Provider environment. This is crucial for this role, so be ready to discuss specific scenarios where you've provided 2nd line support.
✨Tip Number 2
Brush up on your technical skills related to Microsoft Exchange, Firewall, Virtualization (Hyper-V), and Microsoft 365. Be prepared to answer technical questions or even troubleshoot issues during the interview.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've effectively resolved client issues in the past. This will show that you can deliver exceptional service, which is a key requirement for the role.
✨Tip Number 4
Since the position requires you to be based in North Bristol, make sure to mention your location and availability during the application process. This will help clarify your eligibility right from the start.
We think you need these skills to ace 2nd Line Support Technician - Permanent - North Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line IT support, particularly with Managed Service Providers. Emphasise your skills in server administration, Microsoft Exchange, and troubleshooting to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific examples of how you've successfully resolved technical issues in previous roles, and express your enthusiasm for working with a diverse range of clients.
Highlight Relevant Skills: In your application, clearly list your expertise in Microsoft 365, Firewall management, and Virtualisation (Hyper-V). Use bullet points to make these skills stand out, as they are crucial for this role.
Follow Application Instructions: Ensure you mention your location in North Bristol and confirm your experience with a Managed Service Provider in your application. This is essential, as applications not meeting these criteria will not be considered.
How to prepare for a job interview at IQ ESM
✨Showcase Your Technical Skills
Be prepared to discuss your experience with server administration, Microsoft Exchange, and Virtualization (Hyper-V). Bring examples of past issues you've resolved and how you approached them.
✨Demonstrate Customer Service Excellence
Since the role involves providing support to clients, highlight your customer service skills. Share specific instances where you went above and beyond to help a client or resolve an issue.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice answering scenario-based questions where you need to troubleshoot common IT issues, as this will showcase your critical thinking.
✨Know the Company and Its Clients
Research the Managed Services Provider and understand their client base. Being knowledgeable about the company’s services and the industries they serve can give you an edge in the interview.
