Client Manager, Trade Settlements in Newcastle upon Tyne

You will lead the delivery of high-quality trade settlement services to a portfolio of clients, managing a team across global delivery locations. Acting as a subject matter expert, you will oversee complex trade settlement activity, ensure operational excellence, and maintain strong relationships with clients, counterparties, and internal stakeholders. This role combines technical expertise, people leadership, and client management in a fast-paced financial services environment.

What you will do

• You will oversee a portfolio of trade settlement clients, ensuring accurate, timely, and high-quality service delivery in line with agreed service levels.
• You will manage and develop a team of Loan Settlement Analysts and Senior Loan Settlement Analysts, monitoring quality, efficiency, and workload allocation.
• You will act as the primary escalation point and subject matter expert for trade settlements, supporting teams and clients with issue resolution.
• You will proactively liaise with clients, counterparties, agents, and treasury teams to ensure smooth settlement execution and funding readiness.
• You will review, delegate, and sign off settlement activity, ensuring accurate system input, reporting, and month-end deliverables.
• You will develop and enhance procedures and training materials, driving knowledge transfer, process improvement, and risk mitigation.

What we offer

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile.
• Wellbeing: additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP.
• Annual leave: our employees are entitled to 25 days paid leave plus all Ireland public holidays.
• Enhanced maternity and paternity, including shared parental leave and adoption leave.
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend.

Qualifications

• You have a third-level qualification in Business or a related discipline and several years’ experience in trade settlements, loan operations, or corporate lending.
• You have strong working knowledge of trade settlement platforms and market tools such as ClearPar, Bloomberg, and loan administration systems (Allvue advantageous).
• You’ll have experience with LSTA / LMA settlement markets (preferred).
• You have experience managing or supporting teams, with the ability to delegate effectively and maintain high quality standards.
• You are highly organised with strong Excel skills and the ability to analyse, input, and validate complex financial data.
• You are proactive, detail-oriented, and comfortable working under pressure to meet tight deadlines.
• You bring excellent communication, stakeholder management, and problem-solving skills, with a strong commercial mindset.

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.