Senior Manager Service Development (f/m/d) in Moffat

Company Description
We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top-15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

Job Description
As a Senior Manager – Funds, you will lead client portfolio management, drive operational excellence, ensure regulatory compliance, and develop high-performing teams while delivering exceptional client service and supporting business growth.

What you'll do:
• You'll lead and manage a high-value client portfolio, ensuring excellent service delivery, profitability, and strong client relationships while fostering a client-centric and business development culture.
• You'll oversee and support the Client Administration Team, ensuring accurate portfolio management, effective workload allocation, team development, and high performance against KPIs and commercial targets.
• You'll drive operational excellence by improving processes, managing financial performance (including revenue, utilisation, and debtor control), and ensuring efficient execution of financial and administrative activities.
• You'll provide technical leadership and risk oversight, supporting complex client structures and transactions, ensuring compliance with regulatory requirements, and embedding strong risk management practices.
• You'll contribute to business growth and leadership by supporting new business development, managing stakeholder relationships, mentoring staff, identifying training needs, and promoting a collaborative, high-performance team environment.

What we offer:
• Base Salary: Competitive salary based on role, experience, and market standards.
• Annual Bonus: Discretionary bonus linked to individual, team, and company performance.
• Referral Rewards: Bonus for successful employee referrals.
• Pension: 6% non-contributory employer pension scheme.
• Insurance Benefits: Medical, dental, life assurance, and income protection coverage.
• Health & Wellbeing: Cash plan, counselling support, eye care, and sick pay.
• Leave & Flexibility: 25–30 days leave, hybrid working, flexible work, and nimble days.
• Family Benefits: Maternity, paternity, and adoption leave support.
• Learning & Development: Professional qualification and career development support.
• Additional Perks: Recognition programs, social events, volunteering, and long service awards.

Qualifications:
• You hold a relevant professional qualification (ICSA, ACCA, or equivalent) with extensive industry experience in fund services or a related field.
• You demonstrate strong technical knowledge of fund administration, applicable laws, regulatory requirements, taxation, and best practices across relevant jurisdictions.
• You exhibit excellent analytical, numeracy, and IT skills, with the ability to interpret complex fund and legal documentation accurately and with attention to detail.
• You communicate effectively and collaborate well with colleagues, showing strong relationship management skills, high self-awareness, and a commitment to continuous development.
• You show resilience and integrity in a fast-paced environment, with the ability to manage workloads, meet deadlines, support team members through change, and maintain a strong risk-aware mindset.

Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.

Summary
Type: Full-time
Function: Administrative
Experience level: Mid-Senior Level
Industry: Financial Services