IT Support Engineer in London

We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world's top-15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We're driven by our Group purpose, to power people and possibilities.

We're looking for a confident, switched‑on IT Support Engineer who thrives in a fast‑paced corporate environment and enjoys being the face of IT. If you're someone who loves solving problems, building strong relationships, and making technology work seamlessly for people, this is a role where you'll have real impact every single day. This is a fully onsite position in our central London office, supporting a modern workplace with high‑quality tech, a demanding user base, and regular interaction with VIP stakeholders.

What you'll be doing

• Be the person everyone trusts for great support
• Deliver hands‑on deskside support for everything from laptops and applications to meeting room kit and collaboration tools, keeping our office running smoothly with minimal downtime.
• Troubleshoot hardware, software, and peripherals quickly and effectively.
• Own, prioritise, and resolve issues following ITIL best practice.
• Keep our meeting rooms, AV equipment, and collaboration tools fully operational.
• Use modern, AI‑powered tools to diagnose issues, create documentation, and speed up resolutions.
• Make the employee experience seamless.
• Manage the full joiner/mover/leaver process — setting people up for success and ensuring smooth transitions.
• Conduct IT inductions for new starters.
• Account provisioning and access setup.
• Laptop deployment, relocation, and secure decommissioning.
• Own our onsite IT environment.
• Maintain accurate asset records, ensuring compliance with IT standards, and protecting the integrity of our local technology setup.
• Hardware lifecycle management.
• IT governance and security control adherence.
• Asset tracking and documentation.
• Provide high‑touch support to VIP stakeholders.
• Respond quickly, discreetly and professionally when senior leaders or shareholders need help, delivering a reliable, high‑quality service.
• Drive digital transformation.
• Support the move from spreadsheets and legacy tools to SharePoint Online.
• Create simple, effective guides and training using AI.
• Help teams embrace modern digital and AI‑driven workflows.

Why this role?

You'll be the heartbeat of technology in our London office — the person people rely on, trust, and turn to. You'll have the autonomy to make decisions, the opportunity to influence how we work, and the chance to help shape our digital future. If you enjoy variety, visibility, and a role where your work genuinely matters day‑to‑day, this is the perfect next step.

Qualifications

ITIL Foundation and Microsoft certifications are beneficial but not essential.

What you'll bring

• Experience in a fast‑paced corporate environment.
• Strong customer service mindset and excellent communication skills.
• Solid knowledge of:

• Windows 11
• Microsoft 365 (Word, Excel, PowerPoint)
• SharePoint Online
• Mobile device support (including Apple)
• ITSM platforms (incident, request, knowledge)
• Understanding of core infrastructure concepts (servers, networks, firewalls)

Who you are

• Professional, personable, and confident with users at all levels.
• Detail‑oriented with strong ownership and accountability.
• Able to balance hands‑on support with clear, concise communication.
• Driven, resilient, and always looking for better ways of doing things.

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We're emotionally invested in our clients right from the beginning.