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- Tasks: Build strong relationships with clients and manage their success journey.
- Company: Join DataIQ, a leader in data and AI networking and recognition.
- Benefits: Enjoy 25 days holiday, birthday off, and CSR days for community work.
- Other info: Opportunity to work with AI tools and contribute to impactful projects.
- Why this job: Be part of a dynamic team that celebrates client success and drives innovation.
- Qualifications: 3 years in client success or sales, with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Vacancy – Client Success ManagerAbout DataIQ
DataIQ was founded in 2011 to create the first community and support network for the emerging data & analytics profession. The company has evolved to become the leading dedicated independent organisation for data and AI leaders and their teams.
Today we curate the world’s foremost data and AI peer‐to‐peer network, provide invaluable insight and benchmarking solutions, and run the profession’s most respected and valued recognition programmes including the DataIQ 100 and DataIQ Awards. Together, they play a crucial role raising the profile of leaders and their teams, celebrating their success, helping them attract new talent, and new investment from their organisations.
As we expand, we are looking for a Client Success Manager to join our team to help us deliver value for our portfolio of enterprise Clients.
Your Responsibilities
Build and maintain strong, trusted relationships with assigned Client accounts
Proactively manage Client onboarding, adoption, engagement
Driving renewals and revenue expansion for assigned accounts
Conduct regular check‐ins (monthly) business reviews (quarterly) to monitor progress and agree next actions
Effectively identify issues, scope solutions, deliver outcomes, and clearly communicate value to Clients
Act as the voice of the Client internally, providing feedback to improve product offerings
Use other members of the DataIQ team to support on calls as appropriate
Address and resolve Client issues promptly and effectively
Monitor Client account health metrics and take proactive steps to improve Client satisfaction and retention
Collaborate with internal teams to ensure smooth delivery of Client activity
About you
Proven experience building relationships and managing senior corporate stakeholders.
Outstanding written and verbal communication skills ideally with experience of moderating meetings.
Self‐motivated, strong time management, prioritisation and organisational skills and a disciplined work ethic.
Be passionate, ambitious, personable, have high energy and enthusiasm, a great team player, demonstrate a spirit of cooperation – a strong fit with our core values.
Demonstrate high levels of literacy and numeracy.
Be comfortable working with AI as a productivity tool in your day‐to‐day work.
Ability to exercise professional judgement in managing complex client relationships and resolving service delivery issues independently.
Experience
3 years relevant Client success account management or sales experience in a B2B environment. Within information services or expert networks is a bonus.
Carried or directly contributed to a financial target.
Background in delivering information services for professional or advisory organisations with high value corporate membership fees and offerings an advantage.
Knowledge of the data and analytics landscape beneficial but not essential.
Our Core ValuesWe Care
About our Clients and colleagues. With a relentless focus on getting it right. Everyone in the business gets a high from helping other people.
We’re Enthusiastic
We engage and delight. We welcome positive encouragement and seek constructive criticism.
We’re Creative
Our ideas and creative solutions make a difference. There’s always a way. We embrace change.
We’re Accountable
We know what we need to do. We build trust by doing what we say – on time. We’re self‐disciplined. We take responsibility and blame no‐one. And sometimes it’s OK to say no.
We’re Collaborative
We are a team. We struggle together. We win and go further together. We work for the team, not ourselves.
We Pursue Excellence
We empower ourselves and each other to pursue excellence at every opportunity, delivering measurable impact for our clients.
Diversity, Equity & InclusionWe view diversity holistically, understanding that the definition is constantly evolving. Our definition of diversity includes, but is not limited to, race, ethnicity, colour, nationality, sexual orientation, gender identity and expression, class, religion, disability, and age. This is a place to feel at home, express yourself freely and to make your mark.
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Client Success Manager employer: IQ Data Group Limited
Contact Detail:
IQ Data Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with the data and AI landscape. Understanding the industry trends and challenges will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the Client Success field. Attend industry events or webinars to connect with current Client Success Managers and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've built and maintained client relationships in the past. Highlighting your successes in managing accounts and resolving issues will showcase your suitability for the role.
✨Tip Number 4
Demonstrate your passion for client success by researching DataIQ’s offerings and values. Being able to articulate how you align with their mission and how you can contribute to their goals will set you apart from other candidates.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Client Success Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in client success, account management, or sales. Use specific examples that demonstrate your ability to build relationships and manage stakeholders effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your understanding of the data and AI landscape. Mention how you can contribute to DataIQ’s goals and values, and provide examples of past successes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at IQ Data Group Limited
✨Showcase Your Relationship-Building Skills
As a Client Success Manager, your ability to build and maintain strong relationships is crucial. Prepare examples from your past experiences where you've successfully managed client accounts and fostered trust with stakeholders.
✨Demonstrate Proactive Problem-Solving
Be ready to discuss how you've identified issues in client relationships and the steps you took to resolve them. Highlight your proactive approach to managing client satisfaction and retention.
✨Communicate Clearly and Effectively
Outstanding communication skills are essential for this role. Practice articulating your thoughts clearly, both verbally and in writing. Consider preparing a brief presentation on a relevant topic to showcase your communication prowess.
✨Familiarise Yourself with DataIQ's Offerings
Research DataIQ’s services, including their data and AI peer-to-peer network and recognition programmes. Understanding their value proposition will help you articulate how you can contribute to their success during the interview.