At a Glance
- Tasks: Support customers through the sales process and develop new sales opportunities.
- Company: Join a dynamic team focused on customer satisfaction and sales growth.
- Benefits: Flexible hours, competitive pay, and opportunities for personal development.
- Other info: Fast-paced environment with plenty of room for growth and learning.
- Why this job: Be the voice of the company and help customers find what they need.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
To help customers through the sales process and develop new sales opportunities. Their duties include answering customer queries, delivering after-sales information and updating customer records.
Core Duties & Responsibilities:
- Order entry
- Developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups
- Communicating with customers to understand their needs and requirements and identify sales opportunities
- Creating quotations and following up on quotations
- Keeping up to date with product and service information and competitor offers
- Upselling products and services
- Tracking orders and investigating delivery delays or missed deliveries for customers waiting on products
- Answering questions from existing customers with missing products or quality issues
- Processing customer sales, credits and returns or replacements
- Performing data entry duties with regards to sales figures, metrics and other key data
- Updating customer records with new contact details and notes on support interactions
- Referring complex cases to Client Director
- Making follow-up contact to inform customers of new or improved products
Sales Support in City of Westminster employer: IPW1
As a Sales Support professional at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training, competitive benefits, and a culture that encourages collaboration and innovation, all while being located in a vibrant area that fosters both personal and professional connections. Join us to make a meaningful impact on our customers' experiences and advance your career in a rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research their products, services, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! Whether it’s a cold call or a casual chat, having a clear and confident way to introduce yourself and your skills can make all the difference. We want you to shine!
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can open doors and give you insider info about the sales support role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sales Support in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Sales Support role. We want to see how your skills can help us in answering customer queries and developing new sales opportunities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about sales support and how you can contribute to our team. We love seeing enthusiasm and a personal touch!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. We’re looking for clarity and professionalism, so keep it friendly yet concise.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IPW1
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the products and services the company offers. This will help you answer questions confidently and show that you’re genuinely interested in helping customers.
✨Practice Your Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to role-play common customer scenarios with a friend to get comfortable with answering queries and upselling.
✨Showcase Your Sales Experience
Be ready to discuss any previous sales experience you have, especially how you developed new sales opportunities. Use specific examples to illustrate your success in cold calling or following up on leads.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, sales targets, or how they handle customer feedback. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
