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- Tasks: Set up equipment, assist customers, and maintain a clean, safe environment for all.
- Company: Ipswich Borough Council, dedicated to promoting active lifestyles in the community.
- Benefits: Generous holiday, free gym membership, and personal development opportunities.
- Why this job: Join a vibrant team and help others enjoy fitness in a fun, supportive setting.
- Qualifications: Level 2 qualification in Health, fitness and exercise instruction required.
- Other info: Permanent positions available with flexible working hours across multiple locations.
Ipswich Borough Council operate various sports sites across the town, we are looking for hard working, organised and motivated individuals to join the team. The job will require evening and weekend working – you will need to be able to adapt to different tasks in what can be a fast moving busy environment. You will be responsible for the setting up / down of equipment, cleaning and various other tasks with tight deadlines to enable customers to enjoy their sessions in a safe and clean environment.
You will be confident in delivering gym inductions and offering bespoke gym programmes for gym clients. In this role you will be responsible for assisting the team with the efficient day-to-day operation of our sports and leisure facilities to ensure our customers can be more active in a safe and customer focused environment and maintaining the cleanliness and safety of our gyms.
Responsibilities:
- Set-up and set down of activity equipment
- Customer enquiries and supervision of children’s activities
- Cleaning duties to maintain a safe and clean environment
- Deliver gym inductions and offer bespoke gym programmes for gym clients
- Assist with the efficient day-to-day operation of the sports and leisure facilities
There are various vacancies available for this position across Gainsborough and Whitton Sports Centre as well as at Crown Pools. These are permanent hours and will be the same each week.
- Gainsborough Sports Centre – Monday 09:00-16:30 (7 hours); Friday 09:00-16:30 (7 hours)
- Whitton Sports Centre – Tuesday 14:00-22:30 (8 hours)
- Crown Pools – Thursday 06:00-12:30 (6 hours)
Casual positions are not available through this recruitment; we will only be recruiting to the hours specified.
Qualifications:
Applicants must hold a minimum of a Level 2 qualification in Health, fitness and exercise instruction. DBS clearance is required for this role.
Benefits:
- Salary and career average pension scheme
- Generous holiday and sick pay entitlements
- Subsidised parking for work and leisure; public transport discounts
- Free swimming and gym membership
- Cycle purchase scheme
- Personal and professional development opportunities
- Flexible working and hybrid working opportunities
- Employee Assistance Programme
- Opportunity to work with great colleagues
For more information about this role please contact Lorrin Palmer on 01473 433633 or via email lorrin.palmer@ipswich.gov.uk. If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please note the following about the application documents: do not submit CVs. Interviews will be held week commencing 24th November 2025. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and/or to close the opportunity to applicants once we receive sufficient applications.
Recreational Facilities Assistant - Level 2 employer: Ipswich Borough Council
Contact Detail:
Ipswich Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recreational Facilities Assistant - Level 2
✨Tip Number 1
Get to know the facilities! Before your interview, visit the sports centres and familiarise yourself with the layout and equipment. This shows initiative and gives you a chance to ask staff about their experiences.
✨Tip Number 2
Practice your gym induction skills! Since you'll be delivering gym inductions, it’s a good idea to role-play this with a friend or family member. Make sure you can confidently explain gym programmes and safety protocols.
✨Tip Number 3
Show your passion for fitness! During interviews, share your enthusiasm for helping others get active. Talk about any personal experiences or successes you've had in fitness that relate to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly.
We think you need these skills to ace Recreational Facilities Assistant - Level 2
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Mention any relevant experience you have in recreational facilities or customer service. We love candidates who are genuinely excited about helping others stay active.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We want to know how you can adapt to different tasks and thrive in a busy environment, so be specific!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ipswich Borough Council
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Recreational Facilities Assistant. Familiarise yourself with tasks like setting up equipment, delivering gym inductions, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves customer enquiries and supervision of activities, be prepared to discuss your experience in customer service. Think of examples where you've gone above and beyond for customers, especially in a busy environment. This will demonstrate your ability to handle the fast-paced nature of the job.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as dealing with difficult customers or ensuring safety during gym sessions. Practise your responses to these scenarios so you can showcase your problem-solving skills and adaptability during the interview.
✨Dress the Part
Even though it’s a recreational role, first impressions matter! Dress smartly and appropriately for the interview. This shows respect for the interviewers and indicates that you take the opportunity seriously. Plus, it sets a positive tone for the conversation.
