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- Tasks: Provide frontline support and manage leaseholder enquiries in a dynamic team.
- Company: Join a dedicated Leasehold Services Team focused on customer satisfaction.
- Benefits: Enjoy flexible working, generous holiday, gym membership, and professional development opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 5 GCSEs or equivalent, strong communication skills, and a customer-first attitude required.
- Other info: Early applications encouraged; no CVs accepted.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Leasehold Services Team
We are looking for a dedicated Leasehold Support Officer to become a key part of our Leasehold Services Team. This full-time role, working Monday to Friday, plays a vital part in delivering an efficient and customer-focused leasehold service.
What You’ll Be Doing
As a Leasehold Support Officer, you will provide essential administrative and frontline support across the Leasehold Service. Your responsibilities will include:
- Acting as the first point of contact for leaseholder enquiries, providing advice, information, and signposting as needed.
- Managing service charge queries, dispute resolution, and liaising with internal teams to ensure timely responses.
- Supporting the production and issue of annual service charges and related documentation.
- Raising purchase orders and invoices, maintaining accurate ICT systems and records.
- Assisting with leaseholder consultation processes under Section 20 of the Landlord and Tenant Act 1985.
- Supporting debt recovery processes by monitoring and administering service charge arrears.
- Handling legal documentation such as Right to Buy enquiries and service of legal notices within required timelines.
- Working with internal teams including Surveyors and Repairs in the prevention, detection and remedying of building defects and associated matters.
- Assisting the Leasehold Manager with investigations and preparing casework for legal proceedings where necessary.
About You
To succeed in this role, you should have:
- Qualifications equal or comparable to at least 5 GCSE’s
- Strong interpersonal skills and experience working with the public.
- Confidence in using ICT systems and excellent written and verbal communication skills.
- A customer-first attitude with a commitment to delivering high-quality, responsive services.
- The ability to work collaboratively and manage multiple tasks efficiently.
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
To find out more about the role, please contact Taylor O’Brien at:taylor.obrien@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role:Job Description and Person Specification
The selection process will be an interview in person.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
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Leasehold Support Officer employer: Ipswich Borough Council
Contact Detail:
Ipswich Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Support Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Leasehold Support Officer. Understanding the nuances of service charge queries and leaseholder consultations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your interpersonal skills. Since this role involves being the first point of contact for leaseholders, showcasing your ability to communicate effectively and empathetically will be crucial in the selection process.
✨Tip Number 3
Prepare examples from your past experiences that highlight your customer-first attitude and ability to manage multiple tasks. This will help you illustrate your suitability for the role during the interview.
✨Tip Number 4
Research the company culture at StudySmarter. Understanding our values and how we prioritise customer service can give you an edge in aligning your responses with what we look for in a candidate.
We think you need these skills to ace Leasehold Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Leasehold Support Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your customer service skills and experience in administrative roles. Mention specific examples of how you've successfully handled similar tasks or challenges in the past.
Highlight Relevant Experience: In your application, emphasise any previous experience you have in leasehold services, customer support, or administrative roles. Use bullet points to make it easy for the hiring team to see your relevant skills at a glance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ipswich Borough Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Leasehold Support Officer. Familiarise yourself with leaseholder enquiries, service charge management, and legal documentation processes. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Interpersonal Skills
As this role involves working closely with the public, be prepared to discuss your experience in customer service. Share examples of how you've effectively communicated with clients or resolved disputes, highlighting your ability to maintain a customer-first attitude.
✨Demonstrate ICT Proficiency
Since the job requires confidence in using ICT systems, be ready to talk about your technical skills. Mention any relevant software or systems you've used in previous roles, and consider bringing examples of how you've maintained accurate records or managed data efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding service charge queries or dispute resolution. Think of specific scenarios from your past experiences where you successfully navigated challenges, and be ready to explain your thought process and outcomes.