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- Tasks: Be the go-to person for tenants, ensuring their voices are heard and needs met.
- Company: Local government agency dedicated to community safety and support.
- Benefits: Flexible hours, pension scheme, and opportunities for professional growth.
- Why this job: Make a real difference in fire safety while connecting with your community.
- Qualifications: GCSEs in English and Maths plus customer service experience.
- Other info: Join a supportive team focused on enhancing tenant satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
A local government agency in Ipswich is seeking a Customer Liaison Officer to act as the main contact point for tenants and leaseholders. You will ensure effective communication and manage customer satisfaction as part of the fire safety programme.
Candidates must have a minimum of GCSE in English and Maths as well as proven customer service experience.
This role offers attractive benefits such as a pension scheme, flexible working, and professional development opportunities.
Tenant & Fire Safety Liaison | Flexible Hours & PD in Ipswich employer: Ipswich Borough Council
Contact Detail:
Ipswich Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant & Fire Safety Liaison | Flexible Hours & PD in Ipswich
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the local government agency in Ipswich. They can give us insider info on the company culture and what it takes to shine in the role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences that showcase how you’ve handled tough situations and kept customers happy. We want to show them we’re the perfect fit!
✨Tip Number 3
Don’t forget to research the fire safety programme! Understanding the specifics will help us engage in meaningful conversations during interviews and demonstrate our genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants that can give us an edge.
We think you need these skills to ace Tenant & Fire Safety Liaison | Flexible Hours & PD in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenant & Fire Safety Liaison role. Highlight your customer service experience and any relevant qualifications, like your GCSEs in English and Maths, to show us you’re the perfect fit!
Showcase Your Communication Skills: Since this role is all about effective communication, don’t forget to demonstrate your ability to connect with tenants and leaseholders. Use clear and concise language in your application to reflect how you’d communicate in the role.
Highlight Your Problem-Solving Abilities: We want to see how you handle challenges! Include examples in your application that showcase your problem-solving skills, especially in customer service scenarios. This will help us understand how you can contribute to tenant satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Ipswich Borough Council
✨Know Your Stuff
Make sure you understand the fire safety programme and the role of a Customer Liaison Officer. Brush up on relevant legislation and best practices in tenant communication. This will show that you're not just interested in the job, but that you’re genuinely invested in making a difference.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully managed customer satisfaction. Think about specific situations where you resolved issues or improved communication. This will help demonstrate your ability to handle the responsibilities of the role effectively.
✨Ask Thoughtful Questions
Come prepared with questions that show your interest in the agency and its goals. Inquire about how they measure customer satisfaction or what challenges they face in fire safety communication. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
✨Dress the Part
Even if the agency has a casual dress code, it’s always better to err on the side of professionalism for an interview. A smart appearance can make a great first impression and shows that you take the opportunity seriously.
