We are looking for an enthusiastic and motivated Sheltered Housing Team Leader to join our busy Sheltered Housing Service. This is an exciting opportunity to lead and support a team of Scheme Managers, Weekend Visitors and Cleaners, ensuring tenants receive a high-quality service that promotes independence, wellbeing and community living.
Section 2:
As Team Leader, you will provide day-to-day operational management and professional support to staff working across our sheltered housing schemes. You will play a key role in delivering excellent housing management services, supporting vulnerable tenants, monitoring performance, managing budgets and ensuring the service continues to meet the needs of our tenants.
Relevant experience/skillsMinimum 3 years experience of working with older persons in a housing and/or social care related field.Experience of managing staff, staff supervision, sickness and appraisalExperience with the management of staff rotas.Knowledge of health and safety legislation/issuesExperience of budget managementExperience of working with challenging and vulnerable customers.Experience of representing a service at internal and external meetings as well as during a range of tenant consultation services.Proven experience of analysing and applying the relevant procedures and legislation to deal with and resolve tenancy management issues.Experience of a rent recovery process.Experience of lone working and decision making on own initiative.Dealing with difficult situations that cannot be solved by Scheme Managers
Application form / InterviewSPECIALIST KNOWLEDGEAbility to advocate on behalf of customer and staff groups Application form / InterviewJOB RELATED SKILLSGood organizational skillsAbility to influence, negotiate and lead a group of staff, as well as use of influencing and negotiation skills in relation to inter-agency workingKnowledge of social housing legislation/guidelines/issuesCompetent in the use of IT systems including Windows based packages and housing management softwareKnowledge of tenancies and their managementKnowledge of current welfare and housing benefitsKnowledge of where Social Housing fits into the current Government agendaKnowledge of Landlord & Tenant Law and other relevant sections of housing legislation.Experience of the Court process and understanding of the Civil procedure rules including coroner’s court.Understanding of budget managementUnderstanding of the need for maintaining high standards of confidentialityAbility to advocate on behalf of customer and staff groupsAbility to summarise essential informationUnderstanding the benefit system in relation to Service Charges.
Personal skillsExperience of communicating often complex information in a straightforward and easily understandable manner appropriate to the ability of the recipientProven ability to advise, persuade and negotiate on a variety of housing related matters with tenants and other partiesTo be able to use own initiative in making decisions in relation to issues of tenancy and estate management in often difficult circumstancesUnderstand the importance of money management for our tenants and demonstrate the ability to agree a payment scheduleAbility to show empathy, use persuasion, negotiation, and tact in a wide range of circumstancesAbility to work both alone and as part of a large and supportive teamAbility to organise workloads 4-12 weeks ahead
Other requisitesFull driving licenceAgile working in various locationsLone workingRequirement to attend occasional evening meetingsYou may be carried upon to respond to emergency calls when off duty
Proud member of the Disability Confident employer scheme
Sheltered Housing Team Leader
Company: Ipswich Borough Council
Salary: £40,444 to £42,123 a year
Hours: Full-time
Location: Ipswich, IP1 2DE
Working pattern: On-site
Job type: Permanent
Posting date: 4 Nov 2026
Closing date: 18 Nov 2026
Summary
We are looking for an enthusiastic and motivated Sheltered Housing Team Leader to join our busy Sheltered Housing Service. This is an exciting opportunity to lead and support a team of Scheme Managers, Weekend Visitors and Cleaners, ensuring tenants receive a high-quality service that promotes independence, wellbeing and community living.
Section 2:
As Team Leader, you will provide day-to-day operational management and professional support to staff working across our sheltered housing schemes. You will play a key role in delivering excellent housing management services, supporting vulnerable tenants, monitoring performance, managing budgets and ensuring the service continues to meet the needs of our tenants.
Essential requirements
Relevant experience/skillsMinimum 3 years experience of working with older persons in a housing and/or social care related field.Experience of managing staff, staff supervision, sickness and appraisalExperience with the management of staff rotas.Knowledge of health and safety legislation/issuesExperience of budget managementExperience of working with challenging and vulnerable customers.Experience of representing a service at internal and external meetings as well as during a range of tenant consultation services.Proven experience of analysing and applying the relevant procedures and legislation to deal with and resolve tenancy management issues.Experience of a rent recovery process.Experience of lone working and decision making on own initiative.Dealing with difficult situations that cannot be solved by Scheme Managers
Application form / InterviewSPECIALIST KNOWLEDGEAbility to advocate on behalf of customer and staff groups Application form / InterviewJOB RELATED SKILLSGood organizational skillsAbility to influence, negotiate and lead a group of staff, as well as use of influencing and negotiation skills in relation to inter-agency workingKnowledge of social housing legislation/guidelines/issuesCompetent in the use of IT systems including Windows based packages and housing management softwareKnowledge of tenancies and their managementKnowledge of current welfare and housing benefitsKnowledge of where Social Housing fits into the current Government agendaKnowledge of Landlord & Tenant Law and other relevant sections of housing legislation.Experience of the Court process and understanding of the Civil procedure rules including coroner’s court.Understanding of budget managementUnderstanding of the need for maintaining high standards of confidentialityAbility to advocate on behalf of customer and staff groupsAbility to summarise essential informationUnderstanding the benefit system in relation to Service Charges.
Personal skillsExperience of communicating often complex information in a straightforward and easily understandable manner appropriate to the ability of the recipientProven ability to advise, persuade and negotiate on a variety of housing related matters with tenants and other partiesTo be able to use own initiative in making decisions in relation to issues of tenancy and estate management in often difficult circumstancesUnderstand the importance of money management for our tenants and demonstrate the ability to agree a payment scheduleAbility to show empathy, use persuasion, negotiation, and tact in a wide range of circumstancesAbility to work both alone and as part of a large and supportive teamAbility to organise workloads 4-12 weeks ahead
Other requisitesFull driving licenceAgile working in various locationsLone workingRequirement to attend occasional evening meetingsYou may be carried upon to respond to emergency calls when off duty
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Sheltered Housing Team Leader in Ipswich employer: Ipswich Borough Council
As a Fire Safety Manager with us, you'll be part of a dedicated team committed to ensuring the highest standards of fire safety compliance within our housing stock. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, all while working in a vibrant community that values safety and innovation. Join us to make a meaningful impact in a role that not only rewards you financially but also allows you to contribute to the well-being of residents.
