As a Senior Temporary Accommodation Officer, you’ll play a pivotal role in managing and developing a team responsible for managing our temporary accommodation hostels and external accommodation units, this includes managing difficult customer issues along with monitoring rent arrears and staff performance. Ensuring our customers receive a fair and thorough service and reflect best practice.
Demonstrate effectivecommunication skills bothverbally and in writingAbility to prioritise own workload and that of others in orderto meet deadlinesAbility to write reports andproduce statisticsApplication/interviewAbility to build and maintaingood working relationships withexternal organisationsDemonstrate accuracy andattention to detail whenmaintaining recordsAbility to deal with difficult andstressful situations whilstmaintaining standard of workAbility to work using owninitiative with minimalsupervisionProven ability to produce anddevelop ideas for problemresolution and make difficultdecisionsFlexible and adaptable inresponse to change2 A levels or ONC/OND or anNVQ Level 4 or 3 yearsqualitative experience.Housing Related QualificationFirst aid certificate
Proud member of the Disability Confident employer scheme
Senior Temporary Accommodation Officer
Company: Ipswich Borough Council Salary: £40,444 to £42,123 a year Hours: Full-time Location: Ipswich, IP1 2DE Working pattern: On-site Job type: Permanent Posting date: 28 Oct 2026 Closing date: 11 Nov 2026
Summary
As a Senior Temporary Accommodation Officer, you’ll play a pivotal role in managing and developing a team responsible for managing our temporary accommodation hostels and external accommodation units, this includes managing difficult customer issues along with monitoring rent arrears and staff performance. Ensuring our customers receive a fair and thorough service and reflect best practice.
Essential requirements
Demonstrate effectivecommunication skills bothverbally and in writingAbility to prioritise own workload and that of others in orderto meet deadlinesAbility to write reports andproduce statisticsApplication/interviewAbility to build and maintaingood working relationships withexternal organisationsDemonstrate accuracy andattention to detail whenmaintaining recordsAbility to deal with difficult andstressful situations whilstmaintaining standard of workAbility to work using owninitiative with minimalsupervisionProven ability to produce anddevelop ideas for problemresolution and make difficultdecisionsFlexible and adaptable inresponse to change2 A levels or ONC/OND or anNVQ Level 4 or 3 yearsqualitative experience.Housing Related QualificationFirst aid certificate
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Senior Temporary Accommodation Officer in Ipswich employer: Ipswich Borough Council
As a Fire Safety Manager with us, you'll be part of a dedicated team committed to ensuring the highest standards of fire safety compliance within our housing stock. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, all while working in a vibrant community that values safety and innovation. Join us to make a meaningful impact in a role that not only rewards you financially but also allows you to contribute to the well-being of residents.
