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- Tasks: Join our Revenues Team to manage billing and recovery of Council Tax and Housing Benefits.
- Company: Dynamic Shared Revenues Partnership with a focus on teamwork and community impact.
- Benefits: Enjoy a competitive salary, generous holiday, hybrid working, and professional development opportunities.
- Other info: Flexible working options and a vibrant team culture await you!
- Why this job: Make a difference in your community while developing valuable skills in a supportive environment.
- Qualifications: 2 years' experience and relevant qualifications like A levels or GCSEs required.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen to join our successful Revenues Team. We are recruiting a Revenues and Inspection Officer. Working within the Shared Revenues Partnership, you will be dealing with the billing, collection and recovery of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.
Based in Grafton House, Russell Road, Ipswich, you will be responsible for maintaining and amending account records, making decisions, and taking the necessary action against accounts where there is a debt requiring recovery action. You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in depth advice and guidance relating to legislation, policies and procedures.
- 2 years’ qualitative experience and either 1 A level or 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field
- Up to date knowledge of Revenues legislation or experience within a similar field
- Experience of billing and collecting debts
- Ability to organise, prioritise, analyse and work on your own initiative
- Ability to approach work flexibly with a can-do attitude
- Good communication skills and a strong customer focus
- Experience of using Revenues and Benefits software systems is desirable
Hours of work are 37 per week, Monday to Friday. This is a hybrid working role (1 day per week minimum working in the office).
As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Interviews will be held on week commencing 11th May 2026. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and/or to close the opportunity to applicants once we receive sufficient applications. Please note CVs are not accepted.
Revenues and Inspection Officer in Ipswich employer: Ipswich Borough Council
Contact Detail:
Ipswich Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues and Inspection Officer in Ipswich
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of the team. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and resolving queries, being clear and confident in your speech is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experience where you successfully handled difficult situations, especially related to billing or debt recovery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome Revenues Team!
We think you need these skills to ace Revenues and Inspection Officer in Ipswich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. We want to see that you understand the role of a Revenues and Inspection Officer and how your experience aligns with the responsibilities outlined.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to highlight relevant experience, especially in billing, collection, and customer service. Show us how your skills match what we’re looking for!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that directly address the key points in the job description. Avoid fluff and get straight to the good stuff!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ipswich Borough Council
✨Know Your Legislation
Make sure you brush up on the latest Revenues legislation. Understanding the ins and outs of Council Tax, Non-Domestic Rates, and Housing Benefit Overpayments will show that you're serious about the role and ready to tackle any questions they throw your way.
✨Show Off Your Customer Service Skills
Since you'll be dealing with customers both over the phone and in writing, prepare examples of how you've successfully resolved queries in the past. Highlight your communication skills and your ability to provide clear explanations and guidance.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload. They’ll want to see that you can handle multiple accounts and recovery actions efficiently, so think of specific instances where you’ve successfully organised your work.
✨Familiarise Yourself with Software Systems
If you have experience with Revenues and Benefits software systems, make sure to mention it! If not, do a bit of research on common systems used in the field. Showing that you're tech-savvy can give you an edge in the interview.