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- Tasks: Assist with customer enquiries and administrative duties in a busy local government setting.
- Company: Join the Shared Revenues and Benefits Partnership serving Ipswich, Mid Suffolk, and Babergh.
- Benefits: Earn while you learn with a competitive salary, generous holiday, and professional development opportunities.
- Why this job: Kickstart your career in Local Government and gain valuable office experience.
- Qualifications: Minimum 2 GCSEs at grade 4, including English and Maths; strong attention to detail required.
- Other info: Flexible working options and supportive environment for personal growth.
The predicted salary is between 800 - 1400 £ per month.
The Shared Revenues and Benefits Partnership (SRP) is the Council Tax, Business Rates and Benefits service for Ipswich Borough Council, Mid Suffolk District Council and Babergh District Council. The partnership brings together three councils to deliver high-quality Revenues and Benefits services across the area. As an Apprentice within the partnership, you will gain hands-on experience in a busy local government environment, carrying out a range of administrative duties while working with confidential information. You will be fully supported while completing a Level 3 Apprenticeship in Business Administration. This is a 37-hour per week role, worked Monday to Friday, offered on a fixed-term contract for 2 years. The post is based at Grafton House, 15-17 Russell Road, Ipswich.
What will you be doing?
- Answering customer enquiries and updating accounts
- Checking letters, emails and reports and taking the right action
- Helping to review customer entitlements, such as benefits, discounts and exemptions
- Carrying out searches to help confirm customer details or find updated contact information
- Supporting officers with admin tasks, including booking appointments and preparing casework
- Helping to gather information, statistics and reports
- Getting involved in projects and ideas to improve the service
- Working towards and completing your apprenticeship qualification
- Carrying out other reasonable tasks linked to the role
Why apply?
- This apprenticeship is ideal if you’re looking to:
- Start a career in Local Government
- Gain experience in a professional office environment
- Build confidence and workplace skills
- Earn while you learn
About you
You will have at least 2 GCSEs at grade 4 (or equivalent), including English Language and Maths, and a good eye for detail, particularly when working with numbers and statistics. You will be well organised, with good written and verbal communication skills, and be a flexible team player with a positive, “can do” attitude. You will be committed to successfully completing your apprenticeship and developing your skills within the partnership.
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
The selection process will be an interview. Interviews will be held on 9th March 2026. The assessment interview process will be carried out in person. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications. Please note CVs are not accepted.
Revenues and Benefits Apprentice in Ipswich employer: Ipswich Borough Council
Contact Detail:
Ipswich Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues and Benefits Apprentice in Ipswich
✨Tip Number 1
Get to know the company! Research Ipswich Borough Council and the Shared Revenues and Benefits Partnership. Understanding their values and services will help you tailor your approach during the interview.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative tasks. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your skills! Bring examples of your work or experiences that highlight your attention to detail and organisational skills. This will demonstrate your readiness for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you on their radar.
We think you need these skills to ace Revenues and Benefits Apprentice in Ipswich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the role and how your skills fit in.
Show Off Your Skills: When filling out your application, highlight your relevant skills and experiences. We want to see how you can contribute to our team, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Ipswich Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of the Revenues and Benefits Apprentice. Familiarise yourself with the services provided by the Shared Revenues and Benefits Partnership and be ready to discuss how your skills align with their needs.
✨Show Off Your Communication Skills
Since you'll be dealing with customer enquiries and updating accounts, practice clear and concise communication. Think of examples from your past experiences where you've successfully communicated complex information or resolved issues.
✨Be Ready for Scenarios
Prepare for situational questions that may come up during the interview. For instance, think about how you would handle a difficult customer enquiry or how you would ensure accuracy when working with numbers and statistics.
✨Demonstrate Your Team Spirit
As a flexible team player, it's important to show your willingness to collaborate. Share examples of how you've worked effectively in a team setting, especially in a busy environment, and highlight your positive attitude towards learning and development.
