At a Glance
- Tasks: Support tenants with housing needs and ensure high-quality services.
- Company: Ipswich Borough Council, dedicated to community wellbeing.
- Benefits: Generous salary, pension scheme, flexible working, and professional development.
- Other info: Dynamic role with opportunities for growth and community engagement.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Strong communication skills and knowledge of housing legislation.
The predicted salary is between 28800 - 48000 £ per year.
The Housing Officer will provide flexible, responsive housing management support across Ipswich Borough Council’s housing stock, ensuring tenants receive high-quality services and assistance to maintain their tenancies. This role is designed to adapt to changing service needs and priorities, offering targeted support where demand is greatest.
- Initial Priority Tenant Support: Providing practical and emotional support to residents affected by the decant process, ensuring clear communication and guidance throughout.
- Rehousing Coordination: Assisting tenants in identifying suitable alternative accommodation, managing transfers, and liaising with internal teams and external partners to facilitate smooth moves.
- Service Continuity: Maintaining a strong presence within Sheltered Housing communities to address concerns, resolve issues promptly, and uphold the Council’s commitment to tenant wellbeing.
Core Responsibilities
- Deliver housing management services across general needs and specialist housing, including tenancy management, ASB, income management, and estate management.
- Act as a point of contact for tenants, providing advice on housing-related matters and signposting to support services where appropriate.
- Respond to emerging priorities within the Housing Service (Tenancy Services), offering flexible cover and expertise across different areas as required.
- Ensure compliance with relevant legislation, policies, and procedures, maintaining accurate records and reporting outcomes.
Skills and Attributes
- Strong interpersonal and communication skills, with the ability to build trust and rapport with tenants during periods of change.
- Problem-solving ability and resilience in managing complex situations sensitively.
- Knowledge of housing legislation and tenancy management best practice.
- Ability to work independently and adapt to shifting priorities in a dynamic environment.
This role offers the successful applicant an opportunity to build and develop a new or existing career in Housing Management. Your days and weeks will be diverse and varied, with the flexibility to manage your own calendar to best suit the needs of tenants within your allocated round (patch). A mix of site visits, office-based duty and working from home will provide a modern “hybrid” approach to achieving a responsive and objective‑focused role. You will engage with local communities and Councillors to understand the needs of the neighbourhoods you will be managing. You will also work hand‑in‑hand with your Neighbourhood Team Manager and our Tenant Participation Officer to deliver annual community events, and help shape our service delivery collaboratively with the wider team. As an effective Housing Officer, you will also engage with various partnership agencies to assist and ensure the safety of tenants within your allocated round.
We are looking for a highly motivated and innovative individual to join our friendly, hard‑working team. This is an excellent environment for those looking for a long‑term career, with various internal opportunities for training, development, progression and a generous staff offer. Hours of work are 37 hours per week, Monday to Friday. DBS clearance is required for this role. This post is offered on a full‑time, permanent basis. As well as a good salary, we offer a career‑average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
The selection process will be via formal interview in person. Interviews will take place W/C 8th December 2025. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and/or to close the opportunity to applicants once we receive sufficient applications. Please note we do not accept CVs.
Housing Officer in Ipswich employer: Ipswich Borough Council
As a Fire Safety Manager with us, you'll be part of a dedicated team committed to ensuring the highest standards of fire safety compliance within our housing stock. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, all while working in a vibrant community that values safety and innovation. Join us to make a meaningful impact in a role that not only rewards you financially but also allows you to contribute to the well-being of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Ipswich
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Ipswich Borough Council. Understanding their values and how they support tenants will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Housing Officer, you'll need to build trust with tenants. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach to sensitive conversations.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully managed complex situations. This will demonstrate your resilience and ability to adapt to changing priorities, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your application and ensure it gets the attention it deserves!
We think you need these skills to ace Housing Officer in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. We want to see how you can adapt to changing service needs and priorities, so don’t hold back on showcasing your flexibility!
Showcase Your Communication Skills:Since strong interpersonal skills are key for this position, use your written application to demonstrate your ability to communicate clearly and effectively. Share examples of how you've built trust with others, especially in challenging situations.
Highlight Problem-Solving Abilities:We’re looking for someone who can handle complex situations with resilience. In your application, include specific instances where you’ve successfully navigated challenges or provided support to others, particularly in housing or community settings.
Follow Our Application Process:Remember, we only accept applications through our website, so make sure to submit yours there. It’s a straightforward process, and we’re excited to see what you bring to the table!
How to prepare for a job interview at Ipswich Borough Council
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management best practices. Familiarise yourself with the specific challenges faced by tenants in Ipswich, especially those affected by the decant process. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
As a Housing Officer, strong communication is key. Prepare examples of how you've built trust and rapport with clients or colleagues in the past. Think about times when you've had to manage complex situations sensitively and be ready to share these stories during your interview.
✨Be Adaptable
This role requires flexibility and the ability to adapt to changing priorities. Be prepared to discuss how you've successfully navigated shifting demands in previous roles. Highlight your problem-solving skills and resilience, as these will be crucial in managing tenant needs effectively.
✨Engage with the Community
Since this position involves working closely with local communities, think about how you can contribute to community events and initiatives. Be ready to discuss any previous experience you have in community engagement or collaboration with external partners, as this will show your commitment to tenant wellbeing and service delivery.
