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- Tasks: Be the go-to person for tenants, ensuring their voices are heard and concerns addressed.
- Company: Ipswich Borough Council, dedicated to community safety and tenant satisfaction.
- Benefits: Great salary, generous holidays, flexible working, and professional development opportunities.
- Why this job: Make a real difference in your community while developing valuable communication skills.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
- Other info: Join a supportive team and enjoy perks like free swimming and transport discounts.
The predicted salary is between 28800 - 43200 £ per year.
You will act as the main point of contact between the Maintenance and Contracts team, council tenants, contractors and other Ipswich Borough Council departments. The post will act as the Council’s Customer Liaison Officer for all tenants and leaseholders as part of the general needs fire safety programme to 3,200 flats (circa 350 blocks) including 413 leaseholders and play a role in fire safety improvements across our Sheltered Schemes and Homelessness Families Units.
As the Customer Liaison Officer, you will be expected to communicate with various stakeholders both verbally and in writing and hold face to face meetings and ‘coffee’ mornings with tenants. You will also be expected to provide regular updates, deal with complaints and visit our tenants and leaseholders during and after works. Customer feedback is very important to the Council, therefore you will be responsible for distributing customer satisfaction questionnaires, so it is important tenants are communicated to on a regular basis, are listened to and can act swiftly when concerns are raised.
You will be educated to GCSE standard or equivalent in English and Maths and have proven customer services experience. Hours of work are 37 hours per week, Monday to Friday and you will be based at Layard House, 11 New Way, Ipswich, IP2 0BX.
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Lee Woods (he/him) on 07736 826155 or via email lee.woods@ipswich.gov.uk.
The selection process will be an interview, carried out in person. Interviews will be held w/c 16 March 2026. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and/or to close the opportunity to applicants once we receive sufficient applications. Please note CVs are not accepted.
Customer Liaison Officer in Ipswich employer: Ipswich Borough Council
Contact Detail:
Ipswich Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Ipswich
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Ipswich Borough Council. Understanding their values and how they interact with tenants will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to communicate effectively with various stakeholders. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Prepare for those tricky questions! Think about potential challenges you might face in the role, like dealing with complaints or managing feedback. Have some examples ready to demonstrate how you'd handle these situations effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Liaison Officer in Ipswich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. We want to see that you understand the role of a Customer Liaison Officer and how your experience aligns with the responsibilities outlined.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications to highlight relevant skills and experiences. Show us how your background in customer service makes you the perfect fit for this role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what matters!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ipswich Borough Council
✨Know Your Stakeholders
Familiarise yourself with the different stakeholders you'll be interacting with, such as council tenants, contractors, and other departments. Understanding their needs and concerns will help you communicate effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled complaints or feedback in a positive way, as this role heavily relies on effective communication and problem-solving.
✨Practice Your Communication Style
Since you'll be holding face-to-face meetings and coffee mornings, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your verbal communication skills.
✨Demonstrate Your Commitment to Fire Safety
Research the general needs fire safety programme and be prepared to discuss how you can contribute to fire safety improvements. Showing genuine interest in the role's responsibilities will set you apart from other candidates.
