To effectively manage, as part of a team, a caseload of Housing's anti-social behaviour
(ASB), nuisance, hate crime and other related tenancy issues to a satisfactory conclusion. To
support the manager in the development of the service
'A' level standard orequivalent and3 years' experience - workingin a Tenancy Management orASB role in social housingHousing relatedqualification or equivalentEvidence of continuousprofessional developmentApplicationRelevantexperienceExperience of working in acustomer focussedenvironmentExperience in asimilar/related fieldExperience of analysing andapplying appropriateprocedures to providesolutionsProven experience ofanalysing and applying the relevant approaches from arange of methods to addressnuisance problems, neighbour disputes and antisocial behaviourExperience of ASB casemanagement through allstages of the processincluding the legal processUnderstand the importance ofadherence to Tenancyconditions for our tenants anddemonstrate the ability to agree suitable resolutionsActive involvement in thedevelopment andimplementation of serviceimprovements. For example,projects, analysing data andtrends to contributesuggestions to improve theserviceAbility to represent theservice at internal andexternal meetings as well asduring a range of otherconsultationsApplication andinterviewExperience of communicating often complex information ina straightforward and easilyunderstandable mannerappropriate to the ability ofthe recipientProven ability to advise,persuade and negotiate on a variety of housing relatedmatters with tenants andother partiesSpecialistknowledgeEvidence of IT skills,including Windows basedpackagesKnowledge of secure andintroductory tenancies andtheir managementKnowledge of relevantlegislation and best practicein relation to the managementof ASB related casesKnowledge of the courtprocess in relation to ASBand tenancy related casesKnowledge of where SocialHousing and ASBmanagement fits into thecurrent Government agendaWider knowledge ofHousing LawApplication andinterviewPersonal skillsAbility to show empathy, usepersuasion, negotiation andtact in a wide range ofcircumstancesTo be able to use owninitiative in making decisionsin relation to issues ofmanaging ASB, tenancy, andestate managementAbility to work both alone andas part of a supportive teamDemonstrate effective timemanagement andprioritisation skillsAbility to analyse and applyappropriate actions in relationto case management, law,process and procedure, andbest practiceApplication,interview andtestingAbility to organise workloads4-12 weeks aheadSpecial workingconditionsFull driving licenceEnhanced DBS checkAbility to climb stairs
Proud member of the Disability Confident employer scheme
Anti Social Behaviour Officer
Company: Ipswich Borough Council
Salary: £34,237 to £36,581 a year
Hours: Full-time
Location: Ipswich, IP1 2DE
Working pattern: Hybrid - 3 days remote
Job type: Permanent
Posting date: 11 Nov 2026
Closing date: 29 Nov 2026
Summary
To effectively manage, as part of a team, a caseload of Housing's anti-social behaviour
(ASB), nuisance, hate crime and other related tenancy issues to a satisfactory conclusion. To
support the manager in the development of the service
Essential requirements
'A' level standard orequivalent and3 years' experience - workingin a Tenancy Management orASB role in social housingHousing relatedqualification or equivalentEvidence of continuousprofessional developmentApplicationRelevantexperienceExperience of working in acustomer focussedenvironmentExperience in asimilar/related fieldExperience of analysing andapplying appropriateprocedures to providesolutionsProven experience ofanalysing and applying the relevant approaches from arange of methods to addressnuisance problems, neighbour disputes and antisocial behaviourExperience of ASB casemanagement through allstages of the processincluding the legal processUnderstand the importance ofadherence to Tenancyconditions for our tenants anddemonstrate the ability to agree suitable resolutionsActive involvement in thedevelopment andimplementation of serviceimprovements. For example,projects, analysing data andtrends to contributesuggestions to improve theserviceAbility to represent theservice at internal andexternal meetings as well asduring a range of otherconsultationsApplication andinterviewExperience of communicating often complex information ina straightforward and easilyunderstandable mannerappropriate to the ability ofthe recipientProven ability to advise,persuade and negotiate on a variety of housing relatedmatters with tenants andother partiesSpecialistknowledgeEvidence of IT skills,including Windows basedpackagesKnowledge of secure andintroductory tenancies andtheir managementKnowledge of relevantlegislation and best practicein relation to the managementof ASB related casesKnowledge of the courtprocess in relation to ASBand tenancy related casesKnowledge of where SocialHousing and ASBmanagement fits into thecurrent Government agendaWider knowledge ofHousing LawApplication andinterviewPersonal skillsAbility to show empathy, usepersuasion, negotiation andtact in a wide range ofcircumstancesTo be able to use owninitiative in making decisionsin relation to issues ofmanaging ASB, tenancy, andestate managementAbility to work both alone andas part of a supportive teamDemonstrate effective timemanagement andprioritisation skillsAbility to analyse and applyappropriate actions in relationto case management, law,process and procedure, andbest practiceApplication,interview andtestingAbility to organise workloads4-12 weeks aheadSpecial workingconditionsFull driving licenceEnhanced DBS checkAbility to climb stairs
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Anti Social Behaviour Officer in Ipswich employer: Ipswich Borough Council
As a Fire Safety Manager with us, you'll be part of a dedicated team committed to ensuring the highest standards of fire safety compliance within our housing stock. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, all while working in a vibrant community that values safety and innovation. Join us to make a meaningful impact in a role that not only rewards you financially but also allows you to contribute to the well-being of residents.
