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- Tasks: Welcome guests, serve drinks, and ensure a memorable experience at live events.
- Company: Join Ipswich Theatres, a hub for diverse entertainment in iconic venues.
- Benefits: Enjoy flexible shifts, enhanced pay for late hours, and great perks like gym memberships.
- Why this job: Be part of Ipswich's cultural legacy and experience the thrill of live performances.
- Qualifications: Must be 18+, with customer service experience and a friendly, proactive attitude.
- Other info: Interviews on 30th Sept, 1st Oct, and 3rd Oct; early applications encouraged.
Overview
Do you love live entertainment and thrive in fast-paced, exciting environments? Are you a people person who enjoys delivering exceptional customer service? Now’s your chance to be part of history as the doors of the beautifully refurbished Regent Theatre reopen – a long-awaited moment for the town – and to work at the iconic Town Hall and Corn Exchange, which both host an exciting and diverse range of events all year round.
Join the excitement! We’re looking for passionate and reliable team players to help deliver unforgettable experiences as part of our Front of House and Bar Team at Ipswich Theatres.
From sell-out musicals and headline comedians to classical concerts and community celebrations, no two shifts are ever the same. You’ll be at the heart of unforgettable moments, helping bring world-class performances to life and creating memories for our audiences.
What You’ll Be Doing
As a Front of House Assistant / Bar Staff, you’ll play a key role in delivering a safe, welcoming and memorable experience for every guest. Your responsibilities will include:
- Welcoming and assisting customers at events
- Serving drinks, snacks and merchandise at our licensed bars
- Supporting ticketing and ushering duties, including directing guests to their seats
- Handling cash and using tills
- Ensuring the safety and comfort of all guests, including emergency procedures and customer welfare
- Supporting cleaning duties and maintaining a tidy, safe venue
Who We’re Looking For
- Previous customer service experience
- Confidence in working with the public in a fast-paced environment
- A team player with a friendly, proactive attitude
- Must be aged 18 or over due to licensing laws
- Ipswich Theatre Example Shifts
Why Join Us?
- Be part of a passionate and supportive team
- Work in some of Ipswich’s most iconic entertainment venues
- Enjoy flexible shifts with enhanced rates for late hours
- Experience the buzz of live performance, from backstage to box office
This is more than just a job – it’s your chance to be part of Ipswich’s cultural legacy.
Check out our website to find out more about us at www.ipswichtheatres.co.uk
For more information about this role please contact Simon and Emma (House Managers, Ipswich Theatres) via email at simon.parr@ipswich.gov.uk / emma.cooper@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
Interviews will be held on 30th Sept, 1st Oct and 3rd Oct 25.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
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Front of House Assistant (Theatres) employer: Ipswich Borough Council
Contact Detail:
Ipswich Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant (Theatres)
✨Tip Number 1
Familiarise yourself with the events and shows happening at Ipswich Theatres. Knowing the schedule and types of performances can help you engage in meaningful conversations during your interview, showcasing your enthusiasm for the role.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in fast-paced environments. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service to customers.
✨Tip Number 3
Demonstrate your teamwork skills by discussing past experiences where you collaborated effectively with others. This role requires a friendly and proactive attitude, so showing that you can work well in a team will be beneficial.
✨Tip Number 4
Prepare to discuss your availability and flexibility regarding shifts. Since the role involves working during events, being open about your schedule can make you a more attractive candidate for the team.
We think you need these skills to ace Front of House Assistant (Theatres)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Front of House Assistant position. Tailor your application to highlight relevant experience in customer service and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live entertainment and your ability to thrive in fast-paced environments. Mention specific experiences that demonstrate your customer service skills and proactive attitude.
Highlight Relevant Experience: In your application, emphasise any previous roles where you interacted with the public or worked in a similar environment. Use specific examples to illustrate how you contributed to a positive customer experience.
Follow Application Instructions: Make sure to follow the application instructions precisely. Since CVs are not accepted, focus on providing all required information in the specified format. Double-check for any additional documents that may be needed.
How to prepare for a job interview at Ipswich Borough Council
✨Show Your Passion for Live Entertainment
Make sure to express your enthusiasm for live events during the interview. Share any personal experiences you've had with theatre or concerts, and explain why you want to be part of this exciting environment.
✨Demonstrate Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Highlight situations where you went above and beyond to ensure a positive experience for customers, as this is crucial for the Front of House Assistant role.
✨Emphasise Teamwork and Communication
Since this role requires working closely with others, be ready to discuss how you collaborate effectively in a team. Share specific instances where your communication skills helped resolve issues or improve the guest experience.
✨Familiarise Yourself with Venue Operations
Research the Regent Theatre and other venues you'll be working at. Understanding their layout, the types of events they host, and their customer service philosophy will show your commitment and readiness to contribute from day one.