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- Tasks: Support residents in managing healthy lifestyles and ensure efficient service delivery.
- Company: Join a unique collaboration focused on empowering Suffolk residents towards healthier living.
- Benefits: Enjoy flexible working, subsidised parking, gym memberships, and a Local Government Pension Scheme.
- Why this job: Be part of a high-performing team making a real impact on community health.
- Qualifications: Strong communication skills, attention to detail, and proficiency in data management required.
- Other info: Flexible hours with occasional evening and weekend work; travel across Ipswich may be needed.
The predicted salary is between 28800 - 43200 £ per year.
We are a unique collaboration between Suffolk County Council and all of Suffolk’s District and Borough Councils – founded on principles of behaviour change, choice, flexibility, and place-based working.
Feel Good Suffolk is the healthy lifestyles service for Suffolk, empowering and supporting residents to manage a healthy weight, stop smoking and be more physically active. Support and inspiration for residents is available online, by phone, and through referral into the service.
We are a unique collaboration between Suffolk County Council and all of Suffolk’s District and Borough Councils – founded on principles of behaviour change, choice, flexibility, and place-based working.
We are recruiting for a Feel Good Suffolk Customer Services Advisor that will work across the service for Ipswich. You will play a key role in ensuring that the service runs efficiently, maintains high standards of customer service, collects and records necessary data, keeps accurate records, and fosters a collaborative culture across multiple partners.
You will work closely with the Feel Good Suffolk Advisors to support case management and update case information, contact customers, monitor the team inbox, and respond to queries, as well as provide support for events to promote the service.
The post holder will need to be organised, self-motivated and have good administrative and/or organisational skills. We are looking for someone who can work well as part of a high-performing team and collaborate with a wide range of colleagues. You will have strong written and verbal communication, good attention to detail, be skilled in managing time effectively to prioritise tasks, and be proficient in data entry, cleansing and reporting.
Hours of work are 37 hours per week, Monday to Friday. This role requires flexibility to travel to venues across Ipswich, and on occasion Suffolk-wide, and the ability to work some evenings and weekends to meet service need.
As well as a competitive salary, the Council offers Local Government Pension Scheme (LGPS) membership, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, learning and development opportunities, flexible working opportunities, wellbeing support, lifestyle benefits and the opportunity to work with great colleagues.
For more information about this role please contact Laura Cooledge (she/her) on 01473 433273 or via emaillaura.cooledge@ipswich.gov.uk.
Please download the Job Description and Person Specification to find out more about this role:Job Description and Person Specification
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
The selection process will be an interview, carried out in person. Interviews will be held the week commencing 8th September 2025.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
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Feel Good Suffolk Customer Services Advisor employer: Ipswich Borough Council
Contact Detail:
Ipswich Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Feel Good Suffolk Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the principles of behaviour change and how they apply to customer service. Understanding these concepts will help you demonstrate your alignment with Feel Good Suffolk's mission during the interview.
✨Tip Number 2
Prepare examples of how you've successfully collaborated with a team in previous roles. Highlighting your teamwork skills will show that you can thrive in a collaborative culture, which is essential for this position.
✨Tip Number 3
Research common customer queries related to health services and think about how you would respond. Being able to demonstrate your knowledge and readiness to assist customers will set you apart from other candidates.
✨Tip Number 4
Show your organisational skills by discussing how you manage multiple tasks effectively. Be ready to share specific strategies or tools you use to stay organised, as this role requires strong administrative capabilities.
We think you need these skills to ace Feel Good Suffolk Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Feel Good Suffolk Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for promoting healthy lifestyles and your ability to provide excellent customer service. Use specific examples from your past experiences to demonstrate your organisational skills and teamwork.
Highlight Relevant Skills: In your application, emphasise your strong written and verbal communication skills, attention to detail, and proficiency in data entry. Mention any experience you have in case management or working with diverse teams, as this is crucial for the role.
Follow Application Instructions: Ensure you follow all application instructions carefully. Since CVs are not accepted, focus on providing all requested information in the specified format. Double-check for any errors before submitting your application through our website.
How to prepare for a job interview at Ipswich Borough Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Services Advisor. Familiarise yourself with the principles of behaviour change and how they apply to the role, as this will show your genuine interest in the position.
✨Showcase Your Communication Skills
Since strong written and verbal communication is crucial for this role, prepare examples from your past experiences where you effectively communicated with customers or colleagues. Be ready to demonstrate how you can handle queries and provide support.
✨Highlight Organisational Skills
The role requires good administrative and organisational skills. Prepare to discuss how you manage your time and prioritise tasks, especially in a busy environment. You might want to share specific tools or methods you use to stay organised.
✨Demonstrate Team Collaboration
As the role involves working closely with various partners and advisors, be prepared to talk about your experience in teamwork. Share examples of how you've successfully collaborated with others to achieve common goals, which aligns with the collaborative culture of Feel Good Suffolk.