At a Glance
- Tasks: Support drainage and sewer system repairs by reviewing CCTV reports and coordinating with clients.
- Company: Join a leading company in the water and utilities sector with a focus on career growth.
- Benefits: Enjoy 25 days annual leave, pension plan, mental health support, and discounts on everyday expenses.
- Other info: This entry-level role offers excellent training and professional development opportunities.
- Why this job: Kickstart your career in a dynamic environment while making a real impact in your community.
- Qualifications: A positive attitude, basic Excel skills, and a willingness to learn are essential.
The predicted salary is between 25000 - 32000 £ per year.
Location: Weston Super Mare office with travel to Midlands as required
Employment Type: Full Time
Working Hours: Monday to Friday
What’s In It For You:
- 25 days annual leave plus bank holidays
- Option to buy up to 5 additional holidays
- Group Personal Pension Plan
- Career development and progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and mental health support and counselling services
- Cycle to Work scheme
- Discount club - supermarkets, phone bills, gyms and more
- Life assurance cover
- Long service recognition
- Enhanced maternity pay
- Paid volunteering opportunities in your community
About the Role:
As a Trainee Trenchless SME, you will support the proactive performance function by reviewing CCTV reports and identifying defects in drainage and sewer systems, helping to raise and coordinate repairs in line with client requirements. This is an entry‑level opportunity, ideal for someone looking to build a career within the water and utilities sector, with exposure to technical analysis, operations support and client engagement.
Key Responsibilities:
- Reviewing CCTV reports and video footage to identify defects and raise repairs in line with client matrices
- Ensuring all raised jobs contain the required information for operational delivery
- Creating detailed scopes for scoping teams to gather additional site information
- Communicating with clients to seek approval for recommended repairs
- Supporting the delivery of client feedback across the proactive workstream
- Assisting with Ipsum’s quality assurance processes
- Supporting administrative tasks including trackers, data collection and reporting
- Reviewing raw CCTV footage and coded reports to identify defects and raise appropriate works
- Maintaining trackers to ensure repairs are completed, including access details, plans, manhole locations and traffic management requirements
- Coordinating with scoping teams to carry out further investigations where required
- Building job packs for CCTV surveys and repair works
- Using internal software systems to extract and manage data
- Liaising with operations teams where risks are identified and additional cleansing is required
- Ensuring repairs are prioritised in line with client risk and priority status
- Supporting reporting, glidepaths and monthly performance packs
- Assisting the QA function by reviewing completed works to ensure quality standards are met
- Supporting standardisation initiatives such as patching QA apps, liner specifications and protocols
- Providing data to support performance management of operatives and subcontractors
About You:
This is an entry‑level role, so a positive attitude and willingness to learn are key. You will be comfortable working with data, reviewing technical information and supporting a fast‑paced operational environment.
What You Will Demonstrate:
- Basic to intermediate Excel skills including filtering, formulas and lookups
- Working knowledge of PowerPoint
- Ability to work with data in different formats
- Strong attention to detail, particularly when reviewing video footage
- Good organisational skills and the ability to stay focused on repetitive tasks
- Confidence using Microsoft Office applications
- A diligent and methodical approach to work
- Interest in the water or utilities industry is beneficial but not essential
Our Commitment to Equal Opportunities:
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.
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Trainee Trenchless SME in Weston-super-Mare employer: Ipsum
At our Weston Super Mare office, we pride ourselves on being an excellent employer that values employee growth and well-being. With a supportive work culture, comprehensive benefits including 25 days of annual leave, professional development opportunities, and access to mental health resources, we are dedicated to fostering a rewarding career path for our Trainee Trenchless SMEs. Join us to make a meaningful impact in the water and utilities sector while enjoying a balanced work-life environment.
