Trainee Trenchless SME Location: Weston Super Mare office with travel to Midlands as required Employment type: Full Time Working Hours: Monday to Friday What’s in it for you… We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it. 25 days annual leave plus bank holidays Option to buy up to 5 additional holidays Group Personal Pension Plan Career development and progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP and mental health support and counselling services Cycle to Work scheme Discount club - supermarkets, phone bills, gyms and more Life assurance cover Long service recognition Enhanced maternity pay Paid volunteering opportunities in your community About the role… As a Trainee Trenchless SME, you will support the proactive performance function by reviewing CCTV reports and identifying defects in drainage and sewer systems, helping to raise and coordinate repairs in line with client requirements. This is an entry-level opportunity, ideal for someone looking to build a career within the water and utilities sector, with exposure to technical analysis, operations support and client engagement. Key responsibilities include: Reviewing CCTV reports and video footage to identify defects and raise repairs in line with client matrices Ensuring all raised jobs contain the required information for operational delivery Creating detailed scopes for scoping teams to gather additional site information Communicating with clients to seek approval for recommended repairs Supporting the delivery of client feedback across the proactive workstream Assisting with Ipsum’s quality assurance processes Supporting administrative tasks including trackers, data collection and reporting Reviewing raw CCTV footage and coded reports to identify defects and raise appropriate works Maintaining trackers to ensure repairs are completed, including access details, plans, manhole locations and traffic management requirements Coordinating with scoping teams to carry out further investigations where required Building job packs for CCTV surveys and repair works Using internal software systems to extract and manage data Liaising with operations teams where risks are identified and additional cleansing is required Ensuring repairs are prioritised in line with client risk and priority status Supporting reporting, glidepaths and monthly performance packs Assisting the QA function by reviewing completed works to ensure quality standards are met Supporting standardisation initiatives such as patching QA apps, liner specifications and protocols Providing data to support performance management of operatives and subcontractors About you… This is an entry-level role, so a positive attitude and willingness to learn are key. You will be comfortable working with data, reviewing technical information and supporting a fast-paced operational environment. You will also demonstrate: Basic to intermediate Excel skills including filtering, formulas and lookups Working knowledge of PowerPoint Ability to work with data in different formats Strong attention to detail, particularly when reviewing video footage Good organisational skills and the ability to stay focused on repetitive tasks Confidence using Microsoft Office applications A diligent and methodical approach to work Interest in the water or utilities industry is beneficial but not essential Our commitment to Equal Opportunities We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR. Next steps If you’re interested in this opportunity, please apply or reach out to the Careers Team for more information
