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For Companies At a Glance
- Tasks: Lead and coordinate high voltage service teams to ensure safe and efficient operations.
- Company: Join Ipsum, a leading provider of HV network services with a supportive culture.
- Benefits: Enjoy 24 days annual leave, remote GP access, and discounts on everyday expenses.
- Why this job: Make a real impact in a dynamic role while developing your career in electrical engineering.
- Qualifications: HNC/HND in Electrical Engineering and experience in high voltage operations required.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Location: Wakefield
Employment type: Full Time
Working Hours: (Monday to Friday)
What’s in it for you…
- 24 days annual leave plus bank holidays
- Option to buy up to 5 additional holidays
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and Mental health support & counselling services
- Cycle to Work scheme
- Discount club - supermarkets, phone bills, gyms & more
- Life assurance cover
- Long service recognition
- Enhanced Maternity Pay
- Paid volunteering opportunities in your community
About the role…
The Service Operations Manager is responsible for ensuring the safe, compliant, and efficient delivery of high-quality service outcomes across Ipsum High Voltage (HV) Private Power Networks portfolio. This role leads field service teams, manages operational performance, and ensures customers receive reliable, technically excellent HV services that meet or exceed contractual, regulatory, and safety expectations. It is also pivotal in maintaining operational resilience, driving continuous improvement, and supporting the growth and reputation of Ipsum as a leading provider of HV network services.
As Service Operations Manager we require…
Operational Leadership:- Lead and coordinate day-to-day operations of HV service teams, including SAPs, engineers, and field technicians.
- Ensure adherence to HV network safety rules, switching protocols, and all relevant statutory and industry standards.
- Plan and allocate resources efficiently to meet service commitments, planned maintenance, fault response, and project support needs.
- Oversee incident response and restoration activities, ensuring fast, safe, and customer-focused outcomes.
- Drive service excellence across HV maintenance, testing, inspection, and emergency response.
- Monitor KPIs such as SLA compliance, response times, availability performance, customer satisfaction, and first-time fix rates.
- Ensure accurate job planning, scheduling, and reporting through Ipsum systems.
- Conduct regular service reviews, identifying opportunities to improve reliability and reduce unplanned outages.
- Champion a strong safety culture, ensuring all operations follow H&S legislation and internal safety management systems.
- Maintain compliance with HV authorisations, training, and competency frameworks for all team members.
- Lead or collaborate with investigations for near-misses and incidents, ensuring root-cause analysis and corrective actions are implemented.
- Ensure all work is delivered to quality standards, including BS standards and customer-specific requirements.
- Act as the operational point of contact for key customers, building trust and ensuring service expectations are met.
- Provide technical and operational updates, reporting, and performance insights to customers and internal stakeholders.
- Manage escalations professionally and proactively, ensuring issues are resolved quickly and transparently.
- Lead, mentor, and support HV operational teams, ensuring high engagement, competency, and performance.
- Manage authorisations, training pathways, and succession planning for critical HV roles.
- Conduct performance reviews, coaching, and competency assessments.
- Promote collaboration, accountability, and a continuous improvement mindset.
- Support commercial teams with operational input for bids, proposals, and contract renewals.
- Manage operational budgets, cost control, and profitability for service activities.
- Ensure accurate time, materials, and cost capture to support invoicing and financial accuracy.
- Identify opportunities for service expansion, efficiency improvements, and value-add offerings.
About you…
- HNC/HND or higher in Electrical Engineering (or equivalent experience).
- Senior Authorised Person (SAP) status or prior HV authorisation desirable.
- IOSH/NEBOSH or equivalent safety qualification preferred.
- Full UK driving licence.
- Extensive experience in High Voltage (11kV–66kV) private network operations, maintenance, or service delivery.
- Strong understanding of HV safety rules, switching processes, and electrical network operation.
- Experience managing field service teams in a safety-critical environment.
- Knowledge of DNO/IDNO standards, maintenance regimes, and private network compliance requirements.
- Proven people leader with experience motivating technical teams.
- Strong organisational, resource planning, and decision-making abilities.
- Experience in customer-facing roles, ideally in a service or contractual environment.
Our commitment to Equal Opportunities...
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.
Next steps...
If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info.
Service Operations Manager employer: Ipsum
Contact Detail:
Ipsum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Operations Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Ipsum and its HV services. Understand their values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Think of specific situations where you demonstrated leadership, problem-solving, or safety compliance. This will help you stand out as a candidate who can handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Manager role. Highlight your experience in high voltage operations and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Ipsum. Keep it concise but impactful, and don’t forget to mention your relevant qualifications.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your operational leadership and service delivery skills. Numbers and results speak volumes, so if you improved KPIs or led successful projects, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Ipsum
✨Know Your HV Basics
Make sure you brush up on your knowledge of High Voltage operations, safety rules, and switching processes. Being able to discuss these topics confidently will show that you understand the technical aspects of the role and can lead field service teams effectively.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, managed performance, or handled escalations. This will help you showcase your people leadership abilities, which are crucial for the Service Operations Manager position.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles, especially in a safety-critical environment. Highlight your experience with incident response and how you ensured customer-focused outcomes. This will demonstrate your ability to maintain operational resilience.
✨Understand Customer Expectations
Research Ipsum and their service delivery standards. Be prepared to talk about how you would manage customer relationships and ensure service expectations are met. Showing that you can act as a reliable point of contact will set you apart from other candidates.
