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- Tasks: Drive growth by securing new business opportunities and building strong client relationships.
- Company: Join Ipsum, a supportive company focused on your career development.
- Benefits: Enjoy 24 days annual leave, health support, and discounts on everyday expenses.
- Why this job: Make a real impact in the energy sector while developing your professional skills.
- Qualifications: Experience in business development and a full UK driving licence required.
- Other info: Be part of a diverse team with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job - you’re starting a career with real support behind it.
- 24 annual leave plus bank holidays with the option to buy more
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and Mental health support & counselling services
- Cycle to Work scheme
- Discount club - supermarkets, phone bills, gyms & more
- Life assurance cover
- Enhanced Maternity Pay
- Long service recognition
- Active local social committees
- Regular social events
- Paid volunteering opportunities in your community
The Client Services Manager is responsible for driving growth within Ipsum's 11kV ICP division by identifying, developing, and securing new business opportunities across social housing, industrial and commercial (I&C), and EV infrastructure sectors. The role focuses on expanding Ipsum's market presence, building and maintaining strong client relationships, and ensuring revenue and margin targets are achieved in line with the company's strategic objectives.
As a Client Services Manager you will:
- Identify and secure new business opportunities across housing developers, commercial clients, and EV infrastructure projects.
- Build and maintain strong relationships with clients, consultants, IDNOs, and DNOs, ensuring Ipsum is seen as a trusted, knowledgeable partner.
- Develop a clear and accurate sales pipeline through CRM, tracking opportunities from enquiry through to contract award.
- Work closely with estimating, design, and delivery teams to prepare professional, commercially sound proposals that meet client needs.
- Monitor competitor activity, market conditions, and IDNO incentives to position Ipsum effectively and maximise win rates.
- Partner with design, operations, and commercial teams to ensure handovers are clear and clients experience a smooth transition from tender to delivery.
- Deliver accurate sales forecasts and contribute to divisional budget planning.
- Represent Ipsum at client meetings, networking events, and industry conferences to promote capability and build presence in target sectors.
- Support the development of sales processes, marketing materials, and systems to improve efficiency.
About you:
- Level 2 Diploma in Skills for Business Sales and Marketing (or equivalent).
- Level 3 Award or Certificate in Business Development / Sales Management (desirable).
- Full UK driving licence (essential).
- Proven track record of business development within ICP, utilities, or electrical infrastructure.
- Experience of selling HV/LV connection services, substation installations, or EV charging infrastructure.
- Strong understanding of ICP/IDNO frameworks, connection processes, and commercial models.
- Demonstrable ability to build long-term client relationships and meet or exceed sales targets.
- Some experience in managing or mentoring others would be an advantage.
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.
If you’re interested in this opportunity please apply or reach out to Ipsum’s Talent Team for more information.
Client Services Manager in London employer: Ipsum
Contact Detail:
Ipsum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, make sure to highlight your achievements and how they relate to the Client Services Manager role. Use specific examples to demonstrate your impact.
✨Tip Number 3
Follow up after meetings! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested. It’s a simple way to reinforce your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it gives you a chance to showcase your understanding of Ipsum and what we’re all about.
We think you need these skills to ace Client Services Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in business development and client relationship management, as these are key for us at Ipsum. Use specific examples that showcase your achievements in similar roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your skills align with our needs. Be sure to mention your understanding of ICP/IDNO frameworks and any relevant experience you have in the utilities sector.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve driven growth or improved client relationships in previous roles. We love numbers!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to our Talent Team. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Ipsum
✨Know Your Stuff
Make sure you understand the ins and outs of the Client Services Manager role. Familiarise yourself with Ipsum's ICP division, their market presence, and the sectors they operate in. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Build Your Case
Prepare specific examples from your past experiences that demonstrate your ability to identify and secure new business opportunities. Highlight your success in building client relationships and achieving sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Smart Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you gauge if Ipsum is the right fit for you.
✨Show Your Team Spirit
As a Client Services Manager, collaboration is key. Be ready to discuss how you've worked with cross-functional teams in the past. Emphasise your ability to partner with design, operations, and commercial teams to ensure smooth transitions and successful project delivery.
