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For Companies At a Glance
- Tasks: Manage key client contracts, ensuring satisfaction and financial performance.
- Company: Dynamic company in Wakefield with a focus on growth and innovation.
- Benefits: 24 days leave, pension plan, remote GP access, and discounts on various services.
- Other info: Opportunities for career development and a vibrant social culture.
- Why this job: Join a supportive team and make a real impact on client relationships.
- Qualifications: Experience in service management and exceptional communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Wakefield
Employment type: Full Time, Permanent
Working Hours: Monday to Friday, 40 hours per week
What's In It For You
- 24 days annual leave plus bank holidays
- Option to buy 5 additional holidays
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and mental health support & counselling services
- Cycle to Work scheme
- Discount club - supermarkets, phone bills, gyms & more
- Life assurance cover
- Enhanced maternity pay
- Long service recognition
- Active local social committees
- Regular social events
- Paid volunteering opportunities in your community
About The Role
Due to continued growth we have a fantastic opportunity to join our team in Wakefield Private Networks Division as Key Account Contract Manager. You will act as the single point of contact for key clients, responsible for contract performance, customer satisfaction, and financial outcomes. The role ensures high-quality delivery of planned and reactive works, drives customer retention, identifies new opportunities, and promotes the Ipsum Way and values. The Contract Manager works closely with Planning, Operations, Projects, Sales and subcontractors to ensure smooth, efficient service delivery.
As a Key Account Contract Manager you will
- Act as the primary client contact, ensuring clear communication and consistent service.
- Own customer satisfaction, monitor CSAT results and drive improvement actions.
- Ensure timely renewal of contracts at appropriate pricing and margin.
- Identify new work opportunities from site visits, maintenance reports and client budgets.
- Attend client meetings on performance, scope, issues and future opportunities.
- Ensure work is planned, resourced and delivered efficiently in line with H&S requirements.
- Coordinate with Planning, Operations and Projects to schedule works and allocate competent resources.
- Manage subcontractors and suppliers to ensure they meet Ipsum standards.
- Review engineering reports, identify remedial actions and progress follow-on works in line with contractual SLA's and KPI's.
- Manage contract financial performance, including pricing, margins, cost control and forecasting.
- Ensure accurate purchase orders, variations and client approvals are in place.
- Support invoicing and applications for payment, ensuring timely submission and resolution of queries.
- Report on utilisation, productivity and root causes of unproductive time.
About You
- Experience operating in a commercial, multi-divisional organisation with field-based service background and experience (HV industry an advantage)
- Experience dealing with major clients and supply chain and management of complex work streams and service management systems
- Exceptional communication skills with a strong sense of initiative and the ability to build excellent working relationships.
- A positive and proactive mindset, willing to learn and progress with a warm, professional and confident manner.
- Remain calm under pressure and can communicate with internal and external parties, taking personal pride in making improvements.
- A customer-focused individual who is a team player and can identify where their assistance will help colleagues.
- Highly organised with excellent numeracy skills and experienced in multitasking and prioritising own workload.
- Good organisational, presentation and punctuality skills.
- CTC clearance required.
Our Commitment to Equal Opportunities
We're proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we're committed to building a diverse and inclusive workforce. Before applying please review our privacy policy to understand how we process your data in line with GDPR.
Key Account Contract Manager in Leeds employer: Ipsum
Contact Detail:
Ipsum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Contract Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Key Account Contract Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer satisfaction and contract management. This will help us show that we’re not just interested in any job, but specifically in how we can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Key Account Contract Manager, clear communication is key. Role-play common interview questions with a friend or use online resources to refine how we present our experience and skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re genuinely interested in joining our team and are ready to embrace the Ipsum Way.
We think you need these skills to ace Key Account Contract Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Contract Manager role. Highlight relevant experience, especially in managing client relationships and contract performance. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements and how they relate to the job description. We love a good story!
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ipsum
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Key Account Contract Manager. Familiarise yourself with the company's values and how they align with your own. Brush up on key concepts related to contract management, customer satisfaction metrics, and financial performance.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage client relationships, drive customer satisfaction, and handle complex work streams. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Ask Smart Questions
Interviews are a two-way street! Prepare insightful questions about the company’s approach to client management, their expectations for the role, and opportunities for career development. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The company is looking for someone who fits their culture, so being authentic can help you stand out. Show your enthusiasm for the role and your willingness to learn and grow within the team.