HR Assistant

Location: North West

Employment type: Full Time

Working Hours: Monday to Friday

What’s in it for you:

• 25 days annual leave plus bank holidays
• Option to buy up to 5 additional holidays
• Group Personal Pension Plan
• Career development & progression with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP and Mental health support & counselling services
• Cycle to Work scheme
• Discount club - supermarkets, phone bills, gyms & more
• Life assurance cover
• Long service recognition
• Enhanced Maternity Pay
• Paid volunteering opportunities in your community

About the role:

The HR Assistant provides high-quality, proactive HR support across the Power Division, acting as the first point of contact for transactional HR queries and delivering a professional service throughout the employee lifecycle. Supporting day-to-day HR operations, the role is responsible for maintaining accurate HR systems and records, ensuring effective administration of HR processes, and contributing to continuous improvement initiatives that enhance service delivery.

As a HR Assistant you will:

• Manage the end-to-end employee lifecycle administration, including onboarding, contractual changes, probation reviews and leaver processes, ensuring all documentation and system updates are completed accurately and on time.
• Prepare employment-related correspondence, including offer letters, contracts of employment, variation letters and leaver acknowledgements.
• Maintain accurate employee records within HR systems, ensuring data integrity, confidentiality and compliance with data protection requirements.
• Monitor HR workflows and manager actions, following up on outstanding tasks and escalating non-compliance where appropriate.
• Produce routine HR reports, support data audits and respond to HR information requests in a timely and accurate manner.
• Support the monthly payroll process by processing employee changes and ensuring payroll information is submitted accurately and within deadlines.
• Act as the first point of contact for routine HR enquiries, providing guidance on policies, procedures, benefits, absence management and other people-related matters.
• Coordinate and administer learning and development activities, including training records, course bookings, mandatory training compliance and Early Careers programmes.
• Support HR projects, initiatives and continuous improvement activities, while managing enquiries through the HR inbox and escalating complex matters to the appropriate HR team member.

About you:

• Previous experience within an HR Shared Services, HR Administration or similar HR support environment.
• Strong understanding of HR processes across the full employee lifecycle and current employment legislation.
• Experience using HR and/or payroll systems, with good Microsoft Office skills, particularly Excel.
• Ability to maintain accurate records, handle confidential information sensitively and work with a high level of attention to detail.
• Excellent organisational skills with the ability to manage multiple priorities, work under pressure and meet deadlines.
• Strong communication and interpersonal skills, with the confidence to work effectively with colleagues, managers and stakeholders at all levels.
• Experience supporting employee relations administration and casework would be advantageous.
• CIPD Level 3 qualified (or equivalent experience).

The successful candidate will be a proactive, detail-oriented HR professional who is committed to delivering a high-quality, customer-focused service while working independently and collaboratively within a fast-paced environment.

Our commitment to Equal Opportunities:

We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.

Next steps:

If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info.