At a Glance
- Tasks: Manage customer interactions and ensure smooth communication between clients and site engineers.
- Company: Dynamic company focused on customer service and community engagement.
- Benefits: 20 days leave, pension plan, mental health support, and discounts on various services.
- Other info: Opportunities for career growth and professional qualifications in a vibrant work environment.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong IT skills, customer service experience, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Haydock - Office based with parking on site
Employment type: Full Time - Permanent
Working Hours: Monday to Friday
What’s In It For You
- 20 days annual leave plus bank holidays
- Option to buy 5 more holidays
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and Mental health support & counselling services
- Cycle to Work scheme
- Discount club - supermarkets, phone bills, gyms & more!
- Life assurance cover
- Long service recognition
- Enhanced Maternity Pay
- Active local social committees
- Regular social events
- Paid volunteering opportunities in your community
About The Role
Working in the Planning team, you will be responsible for managing all customer‑impacted work. You will act as a point of escalation for both customers and clients, dealing with phone calls, emails and work management systems, and you will be required from time to time to complete root cause analysis for customer‑related issues. You will develop an understanding of the reporting needs, using your expertise to provide efficient reporting and to identify continual improvement areas relating to customer service. Reporting to the Planning Manager, you will confidently manage a busy workload on your own initiative and will adopt a flexible approach to your working day.
As a Customer Coordinator you will…
- Deal with all customer appointment work, setting and managing customer expectations
- Ensure that all information is correctly provided to the Site Engineers for any customer‑related work
- Call customers with complaints and manage their journey until all work is actioned or completed, providing assistance, support and guidance on all customer‑related issues as they arise
- Serve as the focal point for all customer complaints and customer callbacks where required
- Maintain regular liaison and communication with the Operations Supervisors and Site Engineers to ensure all customer‑related work is completed as promised
- Answer all phone calls and emails within the agreed timeline and ensure callbacks and customer promises are adhered to
- Manage all cases from beginning to completion
- Maintain work management systems, both internal and external, ensuring all customer information is accurate
- Always establish good relationships and communication and resolve issues and early resolution of any potential problems
About You
This role requires strong IT skills to produce and share management spreadsheets, reports, and plans, along with the ability to communicate clearly and work effectively to deadlines in a fast‑changing environment. Candidates should have proven experience in a customer‑focused role, be professional with strong verbal and numerical skills, hold a valid driving licence, and ideally have experience in the utilities industry.
Our commitment to Equal Opportunities
We’re proud to be an equal‑opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.
Next steps
If you’re interested in this opportunity, please apply or reach out to the Talent Team for more information!
Customer Service Coordinator in Haydock employer: Ipsum
As a Customer Service Coordinator at our Haydock office, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With benefits like a generous holiday allowance, access to mental health support, and opportunities for career development, we foster a culture of inclusivity and community engagement, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Haydock
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Coordinator, you'll need to handle calls and emails like a pro. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Network, network, network! Reach out to current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Coordinator in Haydock
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of communication with customers and colleagues, it’s essential to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Problem-Solving Abilities:As a Customer Service Coordinator, you'll need to manage complaints and resolve issues. Share examples in your application where you've successfully handled customer concerns or improved processes. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our Talent Team!
How to prepare for a job interview at Ipsum
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities, such as managing customer expectations and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience where you've successfully handled customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your skills effectively and show how you can add value to their team.
✨Showcase Your IT Skills
Since strong IT skills are essential for this role, be ready to discuss your experience with management spreadsheets and reporting tools. If you have any examples of how you've used technology to enhance customer service or streamline processes, make sure to highlight those during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or opportunities for career development. This shows that you're engaged and serious about the role, plus it gives you valuable insights into whether the company is the right fit for you.
