Field manager in Erith

What's in it for you? We believe in looking after our people, and it shows. When you join Ipsum, you're not just taking a job, you're starting a career with real support behind it.

• 25 days annual leave plus bank holidays
• Option to buy up to 5 additional holidays
• Career development and progression, including professional qualifications
• 24/7 virtual GP and mental health support
• Cycle to Work scheme
• Discount club including supermarkets, phone bills, gyms and more
• Life assurance cover
• Long service recognition
• Enhanced Maternity Pay

Field Manager

Location: London & South East

What's in it for you?

We believe in looking after our people, and it shows. When you join Ipsum, you're not just taking a job, you're starting a career with real support behind it.

• 25 days annual leave plus bank holidays
• Option to buy up to 5 additional holidays
• Group Personal Pension Plan
• Career development and progression, including professional qualifications
• 24/7 virtual GP and mental health support
• Cycle to Work scheme
• Discount club including supermarkets, phone bills, gyms and more
• Life assurance cover
• Long service recognition
• Enhanced Maternity Pay
• Paid volunteering opportunities

About The Role

Working in conjunction with the operational team, the Field Manager is responsible for the day-to-day management of engineers, technicians, vehicles, plant and equipment, ensuring the safe and efficient delivery of operational activities and excellent customer service. You will play a key role in supporting operational performance by carrying out site audits, monitoring safety, quality and productivity standards, and ensuring work is completed within agreed timescales.

As a Field Manager, you will:

Operational Leadership and Service Delivery

• Manage the day-to-day activities of engineers and technicians across the operational area.
• Take responsibility for the effective management of vehicles, plant, equipment and site resources.
• Ensure works are delivered safely, efficiently and within agreed timescales.
• Act as the key liaison between office-based teams and field-based operational staff.
• Work closely with the management team to ensure work is appropriately pre-planned and pre-sited where required.
• Monitor workforce productivity and operational performance.
• Identify operational risks and resolve issues before they escape.
• Provide proactive daily updates and operational reports to the management team.
• Support recruitment activities, including interviewing and onboarding new field-based employees.
• Promote continuous improvement across operational activities and service delivery.

Safety, Compliance and Quality

• Monitor engineer and technician performance against Health, Safety, Environmental and Quality standards.
• Ensure Company policies, procedures and improvement plans are effectively implemented and followed.
• Promote a positive safety culture and ensure safe working practices are maintained at all times.
• Ensure all incidents, near misses and safety concerns are reported and investigated.
• Conduct site inspections and audits to verify compliance and identify improvement opportunities.
• Monitor safety performance and support corrective actions where necessary.
• Operate in line with Company policies, procedures and strategic objectives.
• Support the delivery of high-quality services that meet contractual and customer expectations.

Customer and Stakeholder Management

• Build and maintain strong relationships with clients, operational teams, suppliers and stakeholders.
• Act as a key point of contact between clients and operational teams.
• Attend client sites and support client audits where required.
• Ensure excellent customer service is delivered across all operational activities.
• Communicate effectively with internal and external stakeholders to ensure successful delivery of works.
• Resolve issues quickly and professionally, ensuring customer satisfaction is maintained.
• Foster collaborative relationships with both existing and prospective clients.

About You

Qualifications and Experience

• Previous experience within the Utilities and/or Drainage Industry.
• Experience working within hard facilities management environments is desirable.
• SSSTS qualification.
• IOSH Managing Safely qualification.
• NRSWA (Street Works) qualification desirable.
• MET certification preferred.
• Full UK Driving Licence.

Knowledge And Skills

• Proven experience in a supervisory or field management role within the Utilities sector, preferably Drainage.
• Strong understanding of Health, Safety, Environmental and Quality requirements.
• Experience working within a customer-focused environment.
• Knowledge of wastewater and drainage network operations.
• Strong people management and team leadership skills.
• Experience conducting return-to-work interviews, investigations and performance management activities.
• IT literate with good working knowledge of Microsoft Office applications.
• Ability to support and encourage employee development and continuous learning.
• Experience building collaborative relationships with clients, suppliers and colleagues.
• Excellent communication skills with the ability to engage at all levels of an organisation.
• Strong organisational and time management skills with the ability to deliver against deadlines.
• Professional, positive and customer-focused approach.
• Self-motivated, organised and able to work using your own initiative.
• Flexible and adaptable approach to changing priorities.
• Strong team player with a collaborative working style.

Equal Opportunities

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workforce. Please review our Privacy Policy before applying to understand how we process your data in line with GDPR.