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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join Ipsum, a supportive company that values your career growth.
- Benefits: Enjoy 25 days annual leave, health support, and discounts on everyday expenses.
- Other info: Be part of a diverse team with regular social events and community volunteering.
- Why this job: Kickstart your IT career with hands-on experience and professional development opportunities.
- Qualifications: Customer-focused with experience in IT support; ITIL certification is a plus.
The predicted salary is between 25000 - 32000 ÂŁ per year.
Location: Aldershot (with travel when required)
Employment Type: Full Time
Working Hours: Monday to Friday
What’s in it for you
- 25 annual leave plus bank holidays with the option to buy more
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and Mental health support & counselling services
- Cycle to Work scheme
- Discount club – supermarkets, phone bills, gyms & more
- Life assurance cover
- Long service recognition
- Active local social committees
- Regular social events
- Paid volunteering opportunities in your community
About the role
As an IT Service Desk Analyst, you will provide first‑line support to the business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service quality and performance across the IT Service Desk.
Responsibilities
- Act as the first point of contact for IT services, delivering high quality first‑line technical support in line with ITSM best practices and a strong customer service focus.
- Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met.
- Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies, procedures, and the knowledgebase.
- Work collaboratively with the wider IT team and stakeholders to support change management activities, the IT roadmap, and the delivery of business‑critical IT services during operational hours.
- Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required.
- Adhere to all company and IT policies, including health & safety, security, and data protection; undertake any other duties appropriate to the role as directed.
About you
You will be a customer‑focused IT professional with experience providing first‑line support, comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi‑Fi), mobile device management, and security tools such as anti‑virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT‑related subject is desirable but not essential. You will bring strong problem‑solving and organisational skills, with the ability to work independently, manage priorities, and remain calm under pressure. With excellent verbal and written communication skills, you will take pride in delivering high‑quality customer service and supporting users in a professional, approachable, and solution‑focused manner.
Our commitment to Equal Opportunities
We are proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we are committed to building a diverse and inclusive workforce.
IT Service desk Analyst in England employer: Ipsum
Contact Detail:
Ipsum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service desk Analyst in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. Role-play with a friend or use online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your problem-solving abilities can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace IT Service desk Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience with first-line support and any relevant Microsoft technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide great customer service, so don't hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ipsum
✨Know Your IT Basics
Brush up on your knowledge of Microsoft technologies, especially Windows Server and client operating systems. Be ready to discuss your experience with Microsoft 365, networking, and security tools, as these are crucial for the role.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about times when you resolved issues or helped users effectively. This will demonstrate your ability to deliver high-quality support, which is key for an IT Service Desk Analyst.
✨Familiarise Yourself with ITIL Principles
Since understanding IT Service Management principles is important, make sure you can talk about ITIL processes. If you have your ITIL Foundation certification, mention it! If not, express your willingness to complete it and show your enthusiasm for learning.
✨Practice Problem-Solving Scenarios
Anticipate common IT issues and think through how you would resolve them. Practising these scenarios will help you stay calm under pressure during the interview and showcase your strong problem-solving skills.