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- Tasks: Manage key client contracts and ensure top-notch customer satisfaction.
- Company: Leading service provider in Wakefield with a focus on excellence.
- Benefits: Extensive benefits, including annual leave and career development opportunities.
- Why this job: Join a dynamic team and make a real impact on customer experience.
- Qualifications: Exceptional communication skills and experience in a commercial environment.
- Other info: Full-time role with opportunities for growth and advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading service provider in Wakefield is looking for a Customer Service Centre Manager to manage key client contracts, ensuring customer satisfaction and financial performance. The successful candidate will streamline communications and be accountable for contract renewals.
Ideal candidates will possess exceptional communication skills and have experience in a commercial environment. This full-time role offers extensive benefits, including annual leave and career development opportunities.
Customer Service Centre Manager: Drive Contracts & CSAT employer: Ipsum
Contact Detail:
Ipsum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Manager: Drive Contracts & CSAT
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Centre Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and contract management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight specific examples of how you've successfully managed client relationships and improved customer satisfaction in previous roles. This will demonstrate your fit for the position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Centre Manager: Drive Contracts & CSAT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing client contracts and customer satisfaction. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Centre Manager role. Share specific examples of how you've improved customer satisfaction in previous roles.
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Ipsum
✨Know Your Contracts
Familiarise yourself with the key client contracts relevant to the role. Understand the specifics of what makes a contract successful and how customer satisfaction ties into financial performance. This will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in previous roles, especially in a commercial environment. Think about times when you’ve resolved conflicts or streamlined communications, as these are crucial for the Customer Service Centre Manager position.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in customer service and how you overcame them. Highlight your ability to think on your feet and provide solutions that enhance customer satisfaction and contract renewals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer satisfaction and contract management. This not only shows your interest in the role but also gives you valuable insights into their expectations and culture.
