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- Tasks: Be the go-to person for customer service queries and manage the carding process.
- Company: Join Ipsum, a supportive company that values your career growth.
- Benefits: Enjoy 24 days of leave, health support, and discounts on everyday expenses.
- Why this job: Make a real difference in customer relations while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills are a plus.
- Other info: Dynamic team environment with opportunities for social events and community volunteering.
The predicted salary is between 28800 - 43200 £ per year.
What’s In It For You… We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.
- 24 annual leave plus bank holidays with the option to buy more
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and Mental health support & counselling services
- Cycle to Work scheme
- Discount club – supermarkets, phone bills, gyms & more!
- Life assurance cover
- Enhanced Maternity Pay
- Long service recognition
- Active local social committees
- Regular social events
- Paid volunteering opportunities in your community
About The Role… We have an exciting opportunity to join the team in Barnham, Thetford as a Customer Liaison Officer. You will be a focal point for all customer service enquiries on the DNP&P contract and responsible for managing the end-to-end customer carding process for planned outages. Supporting the Project Managers and UKPN scrap management administration by creating relevant reports.
As a Customer Liaison Officer you will be…
- General administration and office duties – produce customer planned outage letters and reminder letters
- Monitor and manage submissions received via a shared inbox, verify the accuracy and completeness of these submissions, and process carding lists using external systems and mapping tools (such as NetMaps and EPN platforms)
- Ensure all customer address data is accurate, validated, and submitted to the client for shutdown requests within agreed KPI timeframes
- Track the progress of carding activity, escalating any delays or data issues, and maintain high standards of accuracy and compliance throughout the process
- Communicate confidently and effectively, dealing with telephone and email enquiries, liaising with members of the public, customers, and clients to resolve any issues
- Maintain Broad Measure of Customer Service (BMoCS) as per the OFGEM requirements
- Responsible for customer compensation and reporting
- Create the scrap report and liaise with the client for scrap audit and payments
- Attend client performance meetings
About You…
- Experience operating in a commercial, multi‑divisional organisation and previous experience dealing with clients and supply chain
- Good organisation, planning, time‑management and prioritisation skills
- Ability to work efficiently alone and as part of a team with a meticulous approach to ensuring accuracy of data
- A strong sense of initiative and the ability to build excellent working relationships
- A positive and proactive mindset, willing to learn and progress with a warm, charming, and confident manner
- Remain calm under pressure and communicate with internal and external parties
- Highly organised with excellent numeracy skills and experienced in multitasking and prioritising own workload
- Good organisational, presentation and punctuality skills with a good understanding of MS Office suite
Qualifications
- Previous experience in Utility Contracting or Local Authority (preferable)
- English and Maths or equivalent
- Full UK Driving Licence
Our commitment to Equal Opportunities… We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.
Next steps… If you’re interested in this opportunity please apply or reach out to the Talent Team today!
Customer Liaison Officer in Barnham employer: Ipsum
Contact Detail:
Ipsum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Barnham
✨Tip Number 1
Get to know the company inside out! Research Ipsum’s values, culture, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to be confident on the phone and in emails. Try role-playing with a friend or family member to get comfortable handling customer enquiries and resolving issues.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Ipsum and any tips they might have for your application. Plus, it shows you're proactive and genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Customer Liaison Officer in Barnham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your relevant experience in customer service and administration, and don’t forget to mention any specific skills that match the job description!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and clients, it’s essential to showcase your ability to communicate effectively. Use clear and concise language in your application, and maybe even share an example of how you’ve resolved a customer issue in the past.
Be Organised and Detail-Oriented: The job requires a meticulous approach to data accuracy and organisation. In your application, demonstrate your attention to detail by ensuring there are no typos or errors. You could also mention any tools or methods you use to stay organised in your work.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Ipsum
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the key responsibilities like managing customer enquiries and processing carding lists. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Liaison Officer, effective communication is crucial. Prepare examples of how you've successfully dealt with customer queries or resolved issues in the past. Practising clear and confident responses will help you shine during the interview.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks and prioritise effectively. You might want to share specific instances where you’ve juggled various responsibilities, especially in a fast-paced environment. This will reassure them that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, career development opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
