Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer satisfaction and manage key client contracts.
- Company: A leading utilities company dedicated to exceptional service.
- Benefits: Career development support and a commitment to employee growth.
- Why this job: Make a real difference in customer experience while developing your career.
- Qualifications: Exceptional communication skills and experience in a commercial environment.
- Other info: Join a dynamic team focused on client relationships and subcontractor management.
The predicted salary is between 36000 - 60000 £ per year.
A leading utilities company seeks a Customer Service Centre Manager in Wakefield to manage key client contracts and ensure total ownership of customer satisfaction.
Responsibilities include:
- Developing client relationships
- Managing subcontractors
The ideal candidate will have exceptional communication skills and experience in a commercial environment.
This role provides support for career development, reflecting the company's commitment to its employees.
Customer Service Centre Lead (Contracts & CSAT) in Wakefield employer: Ipsum Utilities Limited
Contact Detail:
Ipsum Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Lead (Contracts & CSAT) in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities sector and let them know you're on the hunt for a Customer Service Centre Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client relationships and customer satisfaction. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience in a commercial environment.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight specific examples where you've successfully managed client contracts or improved customer satisfaction. This will demonstrate your ability to take ownership of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Centre Lead (Contracts & CSAT) in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing client contracts and customer satisfaction. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Centre Lead role. Share specific examples of how you've developed client relationships and managed teams.
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ipsum Utilities Limited
✨Know Your Stuff
Make sure you understand the utilities industry and the specific challenges it faces. Brush up on key client contracts and customer satisfaction metrics, as these will likely come up in conversation.
✨Showcase Your Communication Skills
Since exceptional communication is a must for this role, prepare examples of how you've effectively communicated with clients or managed teams in the past. Be ready to demonstrate your ability to build relationships.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as handling a dissatisfied customer or managing subcontractors. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills.
✨Express Your Career Aspirations
This company values career development, so be sure to articulate your own career goals and how they align with the company's vision. Show enthusiasm for growth and learning within the organisation.
