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For Companies At a Glance
- Tasks: Manage key client contracts, ensuring satisfaction and financial performance.
- Company: Join Ipsum, a supportive company focused on career growth.
- Benefits: Enjoy 24 days leave, pension plan, and mental health support.
- Other info: Diverse and inclusive workplace with regular social events.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Experience in commercial service management and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: Wakefield
Employment type: Full Time, Permanent
Working Hours: Monday to Friday, 40 hours per week
What’s in it for you…
- 24 days annual leave plus bank holidays
- Option to buy 5 additional holidays
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and Mental health support & counselling services
- Cycle to Work scheme
- Discount club - supermarkets, phone bills, gyms & more
- Life assurance cover
- Enhanced Maternity Pay
- Long service recognition
- Active local social committees
- Regular social events
- Paid volunteering opportunities in your community
About the role…
We have a fantastic opportunity to join our Team in Wakefield Private Networks Division as Key Account Contract Manager. You will act as the single point of contact for key clients, responsible for contract performance, customer satisfaction, and financial outcomes. The role ensures high-quality delivery of planned and reactive works, drives customer retention, identifies new opportunities, and promotes the Ipsum Way and Values - working closely with Planning, Operations, Projects, Sales, and subcontractors to ensure smooth, efficient service delivery.
As a Key Account Contract Manager you will…
- Act as the primary client contact, ensuring clear communication and consistent service.
- Own customer satisfaction, monitor CSAT results, and drive improvement actions.
- Ensure timely renewal of contracts at appropriate pricing and margin.
- Identify new work opportunities from site visits, maintenance reports, and client budgets.
- Attend client meetings on performance, scope, issues, and future opportunities.
- Ensure work is planned, resourced, and delivered efficiently in line with H&S requirements.
- Coordinate with Planning, Operations, and Projects to schedule works and allocate competent resources.
- Manage subcontractors and suppliers to ensure they meet Ipsum's standards.
- Review engineering reports, identify remedial actions, and progress follow-on works in line with contractual SLA's and KPI's.
- Manage contract financial performance, including pricing, margins, cost control, and forecasting.
- Ensure accurate purchase orders, variations, and client approvals are in place.
- Support invoicing and Applications for Payment, ensuring timely submission and resolution of queries.
- Report on utilisation, productivity, and root causes of unproductive time.
About you…
- Experience of operating in a Commercial, Multi-Divisional organisation with field based service background and experience (HV industry an advantage)
- Experience of dealing with major clients and supply chain and management of complex work streams and service management systems
- Exceptional communication skills with a strong sense of initiative and the ability to build excellent working relationships.
- A positive and proactive mindset, willing to learn and progress with a warm, professional, and confident manner
- Remain calm under pressure and can communicate with internal and external parties, taking personal pride in making improvements.
- A customer focused individual who is a team player. With an ability to identify where their assistance will help colleagues.
- Highly organised with excellent numeracy skills and be experienced in multitasking and prioritising own workload
- Good organisational, presentation and punctuality skills
Our commitment to Equal Opportunities…
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.
Next steps…
If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info.
Key Account Contract Manager employer: Ipsum Utilities Limited
Contact Detail:
Ipsum Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Account Contract Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Ipsum tick, and be ready to discuss how your experience aligns with their mission. This shows you're genuinely interested and not just another candidate.
✨Tip Number 3
Practice your communication skills! As a Key Account Contract Manager, you'll need to convey ideas clearly and build relationships. Try mock interviews with friends or use online resources to sharpen your pitch.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Ipsum.
We think you need these skills to ace Key Account Contract Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Contract Manager role. Highlight your relevant experience in managing client relationships and contract performance, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since exceptional communication is key for this role, use your application to demonstrate how you've effectively communicated with clients or teams in the past. We want to see examples that reflect your ability to build strong working relationships.
Highlight Your Organisational Skills: Being highly organised is crucial for a Key Account Contract Manager. In your application, mention specific instances where you've successfully managed multiple tasks or projects simultaneously. This will help us see how you can handle the demands of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Ipsum Utilities Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Key Account Contract Manager. Familiarise yourself with Ipsum's values and how they align with your own experiences. This will help you articulate why you're a great fit for the position.
✨Showcase Your Communication Skills
As this role requires exceptional communication, prepare examples that demonstrate your ability to build relationships and manage client expectations. Think of specific situations where you successfully resolved issues or improved customer satisfaction.
✨Be Ready to Discuss Financial Acumen
Since managing contract financial performance is key, brush up on your knowledge of pricing, margins, and cost control. Be prepared to discuss how you've handled similar responsibilities in past roles and any strategies you've used to ensure profitability.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.