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For Companies At a Glance
- Tasks: Manage customer appointments and resolve issues while ensuring excellent communication.
- Company: Join Ipsum, a supportive company that values your career growth.
- Benefits: Enjoy 20 days annual leave, pension plan, and discounts on everyday expenses.
- Other info: Flexible working environment with opportunities for professional development.
- Why this job: Make a real difference in customer experiences and develop your skills.
- Qualifications: Strong IT skills and experience in a customer-focused role are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Haydock – Office based with parking on site
Employment type: Full Time - Permanent
Working Hours: Monday to Friday
What’s in it for you
- 20 days annual leave plus Bank holidays
- Option to buy 5 more holidays
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and Mental health support & counselling services
- Cycle to Work scheme
- Discount club - supermarkets, phone bills, gyms & more!
- Life assurance cover
- Long service recognition
- Enhanced Maternity Pay
- Active local social committees
- Regular social events
- Paid volunteering opportunities in your community
About the role
Working in the Planning team, you will be responsible for managing all customer impacted work. A point of escalation for both customers and clients, dealing with phone calls, emails and work management systems. Required on occasions to complete root cause analysis for customer related issues. You will develop an understanding of the reporting needs, using your expertise to provide an efficient reporting and looking for continual improvement areas relating to customer service. Reporting to the Planning Manager you will be able to confidently manage a busy workload on your own initiative and will adopt a flexible approach to your working day.
As a Customer Coordinator you will…
- Deal with all Customer Appointment work, setting and managing customer expectations
- Ensure that all information is correctly provided to the Site Engineers for any customer related work
- Call Customers with complaints and manage their journey until all works are actioned or completed.
- Provide assistance, support, and guidance on all customer related issues as they arise.
- Be the focal point for all customer Complaints and customer callbacks where required
- Maintain regular liaison and communication with the Operations Supervisors and Site Engineers to ensure all customer related work is completed as promised
- Answer all phone calls and emails within the agreed timeline and ensure callbacks and customer promises are adhered to
- Manage all cases from beginning to completion
- Maintain work management systems, both internal and external, ensuring all customer information is accurate
- Establish good relationships and communication and resolve issues and early resolution of any potential problems.
About you
This role requires strong IT skills to produce and share management spreadsheets, reports, and plans, along with the ability to communicate clearly and work effectively to deadlines in a fast‑changing environment. Candidates should have proven experience in a customer‑focused role, be professional with strong verbal and numerical skills, hold a valid driving licence, and ideally have experience in the utilities industry.
Equal Opportunities
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.
Customer Coordinator in Haydock employer: Ipsum Utilities Limited
Contact Detail:
Ipsum Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Coordinator in Haydock
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Coordinator in Haydock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and personality in applications.
Showcase Your IT Skills: Since strong IT skills are key for this position, don’t forget to mention any relevant software or tools you’re familiar with. We’re looking for someone who can hit the ground running, so show us what you’ve got!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Ipsum Utilities Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Coordinator role. Familiarise yourself with the responsibilities mentioned in the job description, like managing customer appointments and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practising clear and concise responses will also help you convey your thoughts better during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled customer-related issues before. Think of specific instances where you identified a problem, conducted root cause analysis, and implemented a solution. This will highlight your proactive approach and ability to manage customer expectations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, career development opportunities, and how they measure success in the Customer Coordinator role. This shows your enthusiasm and helps you assess if the company is the right fit for you.