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- Tasks: Lead and manage the drainage operations team, ensuring high standards and client satisfaction.
- Company: Join a forward-thinking company committed to growth and community impact.
- Benefits: Enjoy 25 days leave, pension plan, mental health support, and discounts on everyday expenses.
- Other info: Diverse workplace with opportunities for professional development and community volunteering.
- Why this job: Shape the future of drainage services while developing your career in a supportive environment.
- Qualifications: Management experience and strong knowledge of health and safety legislation required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Hillington & Livingston
Employment type: Full Time, Permanent
Working Hours: Monday to Friday, 40 hours per week – Any time between 6am and 6pm
What’s in it for you…
- 25 days annual leave plus bank holidays
- Option to buy up to 5 additional holidays
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and Mental health support & counselling services
- Cycle to Work scheme
- Discount club - supermarkets, phone bills, gyms & more!
- Life assurance cover
- Long service recognition
- Enhanced Maternity Pay
- Paid volunteering opportunities in your community
About the role…
The Drainage Services Manager’s purpose is to lead & manage the drainage operations team, developing an operations programme of work in line with the Company’s Vision, Mission and Values. They will be responsible for ensuring Company policies are implemented, monitored, and audited, ensuring resources and equipment are adequate for the workload. They must ensure that work standards meet the client expectations and always maintain client and colleague communications. Play a crucial part in growing the division, helping to shape strategies, expand our client base and contribute to the long‑term success of the business.
As a Drainage Services Manager you will…
- Team leadership and development
- Lead by example, as an ambassador of the business always behave professionally.
- Encourage team involvement in, and ownership of, the Company business aims.
- Ensure clear roles and responsibilities are understood throughout the team and hold people properly accountable for their work.
- Conduct employee career & performance conversations in line with company standards and ensure development and training were identified and relevant.
- Manage behaviour and incidents in accordance with company disciplinary & grievance procedures utilising HR for support where required.
- Manage attendance in accordance with company policy utilising HR for support where required.
- Resource & Operations Management
- Provide timely customer quotes ensuring best prices to obtain work whilst maximising value and profit.
- Ensure resources are adequate for the workload and that projects are delivered in an economic and timely manner.
- Efficiently plan and programme operations utilising business systems and ensuring regular updates recorded in accordance with job progress.
- Plan and pro‑actively manage equipment and materials, timely off‑hiring of plant, minimising downtime wherever practicable.
- Manage risk throughout the life cycle of projects, workstreams.
- Ensure the information required to invoice the client is captured correctly.
- Business improvement
- Actively engage in ‘business improvement’ and ‘change’ programmes.
- Develop, maintain, and measure performance against agreed KPI’s and SLA’s.
- Customer satisfaction
- Carry out customer satisfaction measurement by appropriate methods, ensuring that any improvements or actions are communicated to them.
- Always establish good relationships and communication and resolve issues and early resolution of any potential problems.
- Health, safety and environmental
- Conduct and document a minimum of 1 toolbox talk and 2 site audit/visits per month.
- Ensure Company policies and improvement action plans are effectively implemented, monitored, and audited.
- Support the Business Unit in maintenance of ISO Standard HSQE accreditation.
- Produce all relevant health & safety paperwork required for tasks that the staff under your management carry out, ensuring that current safe systems of work and RAMS are followed.
- Ensure staff in your management are competent and qualified to undertake tasks assigned and provided with appropriate PPE.
- Manage & arrange safety critical training of team members in a timely manner.
About you…
Candidates should have a driving licence, ideally hold a management or industry-related qualification, and bring senior-level experience within a commercial, multi-divisional environment, including strong knowledge of legislation, health and safety, risk management, and contracts. They should also be IT proficient, skilled in planning and team development, and able to lead by example while building effective relationships with clients and suppliers.
Our commitment to Equal Opportunities…
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.
Drainage Services Manager in Glasgow employer: Ipsum Utilities Limited
Contact Detail:
Ipsum Utilities Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Services Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the drainage and construction sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially in areas like team leadership and operational management.
✨Tip Number 3
Showcase your skills! Bring examples of past projects where you’ve led teams or improved processes. Use metrics to demonstrate your impact, like increased efficiency or customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Drainage Services Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Drainage Services Manager role. Highlight your leadership experience, operational management skills, and any relevant qualifications to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about drainage services and how your background aligns with our company’s vision and values. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Use specific examples of how you’ve improved processes or led successful projects in the past. We love to see how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ipsum Utilities Limited
✨Know Your Stuff
Make sure you brush up on drainage operations and management principles. Familiarise yourself with the company's vision, mission, and values, as well as any recent projects or initiatives they've undertaken. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Drainage Services Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to encourage involvement and accountability. Be ready to discuss how you handle performance conversations and support team development.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in resource management or customer satisfaction. Highlight your approach to risk management and how you've implemented improvements in previous roles. This will illustrate your proactive mindset and commitment to business improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, culture, and future goals. This not only shows your interest but also helps you gauge if the company aligns with your career aspirations. Consider asking about their approach to health and safety or how they measure success in client relationships.