Client Services Manager (Grid Connections ICP)
Location: Remote with occasional travel to Manchester / Warrington / Wakefield
Employment type: Full time
Working Hours: Monday to Friday, 8.30am to 5pm
What’s in it for you
We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.
24 annual leave plus bank holidays with the option to buy more
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more
Life assurance cover
Enhanced Maternity Pay
Long service recognition
Active local social committees
Regular social events
Paid volunteering opportunities in your community
About the role…
We have an exciting new opportunity to join our growing Sales Team within our Grid Connections ICP Division.
The Client Services Manager is responsible for driving growth within Ipsum 11kV ICP Division by identifying, developing, and securing new business opportunities across social housing, industrial and commercial (I&C), and EV infrastructure sectors. The role focuses on expanding Ipsum market presence, building and maintaining strong client relationships, and ensuring revenue and margin targets are achieved in line with the company’s strategic objectives. You’ll join a close-knit, ambitious sales team backed by the scale of Ipsum Group, with the freedom to hunt new business and the support around you to win it.
As a Client Services Manager you will
Proactively hunt for, identify and secure new business opportunities across EV charging, industrial and commercial (I&C), retail, residential, high rise and public sector clients, as well as consultants.
Build and maintain strong relationships with clients, consultants, IDNOs, and DNOs, ensuring Ipsum is seen as a trusted, knowledgeable partner.
Develop a clear and accurate sales pipeline through CRM, tracking opportunities from enquiry through to contract award, and follow up quotes to drive conversion.
Work closely with estimating, design, and delivery teams to prepare professional, commercially sound proposals that meet client needs.
Monitor competitor activity, market conditions, and IDNO incentives to position Ipsum effectively and maximise win rates.
Partner with design, operations, and commercial teams to ensure handovers are clear and clients experience a smooth transition from tender to delivery.
Deliver accurate sales forecasts and contribute to divisional budget planning.
Represent Ipsum at client meetings, networking events, and industry conferences to promote capability and build presence in target sectors.
Support the development of sales processes, marketing materials, and systems to improve efficiency, and use LinkedIn and marketing campaigns to build your own presence and leads.
Be part of a collaborative team culture, sharing wins, pipeline updates and ideas at our weekly sales review.
About you
Level 2 Diploma in Skills for Business Sales and Marketing (or equivalent experience).
Level 3 Award or Certificate in Business Development / Sales Management (desirable).
Proven track record of business development within ICP, utilities, or electrical infrastructure, including winning work from self-generated leads.
Experience of selling HV/LV connection services, substation installations, or EV charging infrastructure.
Strong understanding of ICP/IDNO frameworks, connection processes, and commercial models.
Demonstrable ability to build long-term client relationships and meet or exceed sales targets.
A proactive, hunter mindset. You enjoy getting in front of clients, building relationships and chasing the win.
Some experience in managing or mentoring others would be an advantage
Full UK driving licence (essential).
Our commitment to Equal Opportunities…
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.
Next steps… If you're interested in this opportunity please apply or reach out to Ipsum' s Talent Team for more information
Client Services Manager (Grid Connections ICP) employer: Ipsum Group
Ipsum is an exceptional employer, dedicated to fostering a supportive and dynamic work environment for its employees. With a strong commitment to professional development, we offer extensive growth opportunities and a range of benefits including flexible working, access to a virtual GP, and community volunteering initiatives. Our culture prioritises collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the utility sector while enjoying a fulfilling career.
