This is a key role for Channel Performance as a senior sales leader who generates and converts revenue, accountable for creating, qualifying and winning new business opportunities that drive profitable growth for Channel Performance.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
You will build senior client relationships, identify commercial opportunities, lead winning proposals and convert a strong pipeline into sustainable revenue and act as a visible Ipsos ambassador, representing our capabilities in the market, developing strategic partnerships and strengthening our position as a leading provider of customer experience and mystery shopping solutions.
You will use thought leadership and innovation to raise the profile of Channel Performance and help make us famous.This role is offered on a hybrid basis with 3 days in our Milton Keynes/St Albans/London office and the rest from home. Your Day to DayThese are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation, this may vary as different opportunities arise:Deliver revenue, margin and pipeline targets.Identify and win new business opportunities.Build relationships with senior decision-makers across target sectors.Qualify and prioritise opportunities using a structured sales approach.Lead commercial negotiations and contract discussions.Develop growth plans for key prospects and accounts.Maintain accurate sales forecasts and CRM records.Identify emerging client needs and market opportunities.Represent Ipsos at industry events and networking opportunities.Use AI and sales tools to improve prospecting and proposal effectiveness.Success Criteria Consistently achieves or exceeds annual revenue targets.Maintains a healthy qualified pipeline of future opportunities.Delivers growth from both new logos and existing client expansion.Develops senior client relationships that lead to long-term partnerships.Increases awareness and market profile of Channel Performance services.Essential Criteria:To be successful in this role you will need the following skills and experience:Proven success in winning new business and exceeding sales targets.Strong pipeline generation and opportunity management skills.Commercially focused, with experience developing profitable client solutions.Able to engage and influence senior stakeholders and C-suite clients.Experienced in consultative selling, negotiation and contract management.Excellent communication, presentation and relationship-building skills.Data-driven approach to sales forecasting and performance management.Strong knowledge of market research and customer experience methodologies, including mystery shopping.Desirable Criteria:These are the skills that would add value to the role but are not critical. If you have them, we’d love to hear about them:Proven ability of managing and delivering projects to timescale and budgets without supervision.Ability to think innovatively to create new offerings.Curiosity and drive to support a business to move into new areas.Interest in developing junior members of the team to fulfil their potential.Demonstrated use of AI tools to improve prospecting, proposal development, market intelligence and sales productivity.Experience using modern CRM, sales intelligence and automation platforms.Behaviours:A successful candidate will demonstrate the following behaviours:Commercial thinkingGrowth mindsetSelf starterResilience, flexibility and agilityCreative thinkingMotivation and self-awarenessEmpathy and active listeningCuriosity and lifelong learningService orientation and customer serviceTalent ManagementLeadership and social influenceResults orientationStrategic relationship buildingInfluencing and negotiationCuriosity about client businessesBenefits:We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.We realise you may have commitments outside of work and will consider flexible working applications please highlight what you are looking for when you make your application.
We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views.
We recognise that this is important for our business success - more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability ConfidentEmployer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.Ready to have an impact? Apply now!Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years.
With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights.
Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets.
And we are proud of our continuous efforts in making Ipsos the best place to work!The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers – brick and mortar retail, digital e-commerce, and contact centers. xsabvtc We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.Posting Date: 2026-08-10
Growth Director - Channel Performance in Whitehall employer: Ipsos
Ipsos is an excellent employer that offers flexible, part-time opportunities for those looking to engage with their local community while contributing to the improvement of public transport across the UK. With comprehensive training, employee discounts, and the chance to earn performance-based rewards, Ipsos fosters a supportive work culture that values your input and growth. Enjoy the freedom of working on your own schedule while making a meaningful impact in your area.
