Senior Research Executive - Travel, Hospitality & Leisure

Job-ID: 9900Category: ResearchLocation: London, England, United KingdomWorkplace: HybridPosted: 2026-11-09Ipsos Worker Classification: Employee - Permanent RegularJob Type: Full-TimeJob: Senior Researcher - RD10Are you an experienced quantitative researcher looking to work with some of the world's leading Travel, Hospitality and Leisure brands? Do you enjoy turning complex tracking data into compelling stories and actionable insights while building strong client relationships? If so, we'd love to hear from you.About the roleJoin the Travel, Hospitality & Leisure (THL) team within Ipsos' Customer Experience division and play a key role in delivering industry-leading tracking and insight programmes. The team helps clients understand and improve customer and employee experiences, driving retention, advocacy and business growth. As a Senior Research Executive, you'll work across a range of high-profile clients and projects, collaborating with managers and directors to deliver exceptional research programmes from set-up through to reporting. You'll have the opportunity to build strong client relationships, contribute to questionnaire design, analyse trends and customer experience data, and help create impactful stories that drive business decisions. This is a fantastic opportunity for a commercially minded researcher who enjoys variety, thrives in a collaborative environment and wants to further develop their expertise in customer experience and tracking research. You'll contribute to strategic client reviews, support business growth initiatives and influence how the team continues to evolve and innovate.About youExperience delivering quantitative research projects within a market research or consumer insights environmentStrong interest in customer experience, consumer behaviour and insight generationExcellent relationship-building skills with the confidence to engage directly with clients and stakeholdersAbility to analyse data, identify trends and translate findings into meaningful business recommendationsStrong organisational skills with the ability to manage multiple projects and deadlines effectivelyCollaborative approach with a willingness to support colleagues and contribute to team successCurious mindset with a passion for continuous learning and improving research approachesConfidence giving and receiving feedback to support personal and team developmentProficiency in adopting and leveraging AI tools to enhance efficiency, insight generation and quality of deliveryEssential skillsExperience working within a consumer insights or market research agencyStrong understanding of quantitative research methodologiesExperience managing tracking studies from project set-up through to reportingExperience designing or contributing to surveys and questionnairesAbility to analyse trend data and develop clear, actionable insightsProficiency in Microsoft Excel and PowerPointStrong written and verbal communication skillsExcellent attention to detail and commitment to high-quality deliveryEffective time management and project prioritisation skills Desirable skillsExperience using SPSS, Q or R for data analysisStrong numerical and analytical capabilitiesUnderstanding of AI and machine learning applications within market researchExperience assessing and implementing AI tools to improve research efficiency and insight generationKnowledge of customer experience measurement and tracking programmesExperience working across multiple clients and complex project portfoliosAbility to identify commercial opportunities and contribute to business growth initiativesQuick learner with the flexibility to adapt to changing client and project requirements BenefitsWe offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.Ready to have an impact? Apply now!About the organizationAt Ipsos, we collaborate with the world’s leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes.From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems.Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that’s backed by decades of cultural knowledge and industry experience.So, while our work is powered by insights and driven by technology, it’s always all about peopleAbout the companyIpsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!