At a Glance
- Tasks: Lead client programmes, manage data flow, and deliver impactful insights.
- Company: Ipsos UK, a leader in market research with a focus on inclusivity.
- Benefits: Attractive salary, 25 days leave, flexible working, and private healthcare for senior roles.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Strong analytical skills, attention to detail, and proficiency in Office tools.
The predicted salary is between 30000 - 40000 £ per year.
This role is essential to the function of the Client Success team and of the wider Channel Performance team in terms of building relationships with clients' businesses, adding value, and delivering impact from our mystery shopping programmes.
As a Senior Research Executive, you would be the lead contact for the day to day execution of a portfolio of client programmes, typically ranging in size from £20k to £100k. You will also support the senior team on delivering elements of a larger programme.
You will be joining a team dedicated to working across a variety of cross-sector clients including retail, hospitality and telecommunication. We provide crucial data and insights to our clients to manage, monitor and improve all aspects of customer experience and operational performance.
Day to day
These are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation, this may vary as different opportunities arise:
- You will form a key part of the team responsible for the management of various mystery shopping programmes for our clients, ensuring projects are delivered on time and to quality standards. The management and ongoing improvement of these processes forms a big part of what we do.
- You will be integral to the day-to-day management of the project data flow, carrying out crucial quality checks and resolving queries from the various internal teams including mystery shoppers and operations.
- You will work closely with and support our internal operations teams to proactively identify and methodically resolve problems, implement solutions or changes to consistently improve the project outputs, efficiency and impact.
- You will actively participate in managing the client relationship, working directly with our client's stakeholders, participating in regular meetings and taking a proactive approach to developing knowledge of the client's business.
- You will also support with analysing large data sets, carrying out quality checks and pulling out the key insights to help the project deliver real impact to our clients.
- You will be responsible for preparing monthly or quarterly PowerPoint and Excel outputs for each project and support the team in checking outputs from across our other projects.
About You
Background: These are the areas of knowledge and expertise that matter most for this role.
Essential Criteria
- Excellent attention to detail
- Ability to confidently work with and analyse large datasets to identify the story from the data.
- Ability to rigorously follow processes but also have the curiosity and confidence to identify, suggest and implement improvements.
- A desire to work closely with clients and become an expert in their business and the industry.
- Strong organisational and time management skills
- Strong Office skills including Word, Excel and PowerPoint
Desirable Criteria
- A passion for understanding people and market landscapes and a curious mind, which means that you are always asking “what does this mean for my client?”
- You stay cool under pressure and contribute to our very positive team culture!
- Experience in mystery shopping or pricing and promotion research projects.
- Proficiency in AI use and adoption to enhance day-to-day tasks.
Behaviours
- Analytical thinking
- Resilience, flexibility and agility
- Creative thinking
- Motivation and self-awareness
- Empathy and active listening
- Curiosity and lifelong learning
- Service orientation and customer service
What is in it for me?
Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.
We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.
EEO Statement
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.
Senior Research Executive - Client Success & Insights employer: Ipsos
Ipsos UK is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside a comprehensive rewards package, including 25 days of annual leave and flexible benefits tailored to individual needs. With a strong commitment to inclusivity and a positive team culture, employees are encouraged to thrive in a dynamic environment that values curiosity and innovation, making it an ideal place for those seeking meaningful and impactful work in the field of client success and insights.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Research Executive - Client Success & Insights
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their business model and think about how you can add value. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role.
We think you need these skills to ace Senior Research Executive - Client Success & Insights
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client success and insights. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Analytical Skills:Since this role involves working with large datasets, be sure to mention any experience you have with data analysis. We love candidates who can tell a story with numbers, so share examples of how you've done this in the past.
Demonstrate Your Client Relationship Skills:We’re all about building strong relationships with clients. In your application, give us a glimpse of how you’ve successfully managed client interactions and contributed to their success. Real-life examples will make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ipsos
✨Know Your Data
As a Senior Research Executive, you'll be working with large datasets. Make sure you brush up on your data analysis skills before the interview. Be prepared to discuss how you've used data to derive insights in past roles and how that can benefit the client.
✨Client Relationship Focus
This role is all about building relationships with clients. Think of examples where you've successfully managed client relationships or resolved issues. Show them you're not just about the numbers but also about understanding the client's business and needs.
✨Attention to Detail is Key
With the emphasis on quality checks and project management, demonstrate your attention to detail. Bring examples of how you've ensured quality in your previous work, and be ready to explain your process for maintaining high standards.
✨Be Curious and Proactive
The job description highlights the importance of curiosity and suggesting improvements. Prepare to discuss times when you've identified problems and implemented solutions. Show them that you're not just a follower of processes but someone who actively seeks to enhance them.
