At a Glance
- Tasks: Lead insight-driven projects using AI tools on a cutting-edge SaaS platform.
- Company: Join Synthesio at Ipsos, a leader in social intelligence.
- Benefits: Enjoy 25 days leave, pension contributions, and flexible working options.
- Other info: Collaborative team culture with opportunities for professional growth.
- Why this job: Make a real impact with innovative research and client relationships.
- Qualifications: Experience in social listening, digital analytics, and project management.
The predicted salary is between 50000 - 65000 £ per year.
Are you a strategic research manager skilled in social listening and digital analytics? Do you want to lead insight-driven projects on a cutting-edge SaaS social intelligence platform, manage client relationships, grow revenue, and embed AI tools into research workflows? Join Synthesio at Ipsos and make an impact!
As Research Manager at Synthesio (Ipsos' social intelligence business) you'll lead end-to-end insight projects using our proprietary SaaS platform that ingests social, news, blogs, forums, reviews and search from 800M+ sources. You'll be the client-facing lead for insight projects and platform accounts - designing approaches, overseeing project teams, ensuring quality control of questionnaires, discussion guides and reports, and driving profitable delivery on time and to brief. You'll write proposals and develop client relationships to contribute to revenue growth, manage project finances and mentor junior colleagues. This is a high-impact role on a collaborative, people-first team where you'll combine methodological rigour, commercial acumen and practical AI adoption to deliver actionable brand, product and trend intelligence for global clients.
About you
- Proven track record in social listening / digital analytics and managing research projects and SaaS accounts
- Strong client management and stakeholder communication skills; confident as the main client contact
- Excellent project leadership: organisation, prioritisation and delivery to budget and deadline
- Commercial mindset: experience costing projects, monitoring budgets and contributing to growth
- Practical experience evaluating and implementing AI-powered tools and automation for research tasks
- Solid understanding of mixed-method digital research (social, search, ratings & reviews; quantitative & qualitative)
- Curious, collaborative, detail-oriented and resilient with a drive for continuous learning
Essential skills
- Direct experience with social listening / digital analytics platforms and search/review analysis tools
- Proven ability to lead end-to-end research projects and manage multi-disciplinary teams
- Strong numeracy and analytical skills for interpreting complex datasets and presenting insights
- Excellent written and verbal communication; experience preparing proposals and client deliverables
- Project financial management: accurate costing, budget monitoring and profitability focus
- Practical use of AI-enabled research tools for data analysis, synthesis and workflow automation
Desirable skills
- Knowledge of AI / machine learning concepts relevant to research (predictive modelling, sentiment analysis)
- Experience producing high-impact reports, presentations and strategic recommendations for senior clients
- Prior experience in talent development, mentoring or people management
- Background working with global or multi-market clients and cross-functional teams
- Familiarity with Microsoft Office Suite at an advanced level and additional analytics tools
Benefits
We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.
We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
Equal Opportunity Statement
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success – a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.
Research Manager: AI-Driven Social Insights (SaaS) employer: Ipsos
At Synthesio, part of Ipsos, we pride ourselves on being a forward-thinking employer that champions innovation and collaboration. Our dynamic work culture fosters professional growth through mentorship and continuous learning, while our comprehensive benefits package ensures the well-being of our employees. With a hybrid working model and a commitment to diversity and inclusion, we provide an environment where you can thrive and make a meaningful impact in the field of AI-driven social insights.
StudySmarter Expert Advice🤫
We think this is how you could land Research Manager: AI-Driven Social Insights (SaaS)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements in social listening and digital analytics. This is your chance to shine and demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to research management and AI tools. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Synthesio. Don’t miss out!
We think you need these skills to ace Research Manager: AI-Driven Social Insights (SaaS)
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience in social listening and digital analytics. We want to see how you've led research projects and managed SaaS accounts, so don’t hold back on those details!
Tailor Your Proposal:When writing your application, tailor it to the role. Use keywords from the job description to show us you understand what we're looking for. This helps us see how you fit into our team right from the start.
Be Client-Focused:Since this role involves client management, share examples of how you've successfully built relationships and delivered insights. We love hearing about your experiences with clients and how you’ve contributed to revenue growth.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Ipsos
✨Know Your Stuff
Make sure you brush up on your knowledge of social listening and digital analytics. Familiarise yourself with the latest trends in AI tools and how they can enhance research workflows. Being able to discuss these topics confidently will show that you're not just a candidate, but a potential leader in the field.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you've successfully managed budgets, timelines, and client relationships. Be ready to discuss how you ensured quality control and delivered results that met or exceeded expectations. This will demonstrate your ability to lead end-to-end research projects effectively.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company’s approach to AI integration and client management. This not only shows your interest but also gives you insight into whether the company aligns with your values and career goals.
✨Highlight Your Collaborative Spirit
Since this role involves mentoring junior colleagues and working within a team, be sure to share experiences that showcase your collaborative nature. Talk about how you've contributed to team success and supported others in their development. This will resonate well with the people-first culture they value.
